Attendee information (extra fields) not saving

[Nancy]

I’m using WooCommerce, The Events Calendar and I purchased Event Tickets Plus.

I set up an event and a couple of extra fields to capture attendee information.
Not sure if the fields aren’t saving or if the reports aren’t able to grab them from the DB, but when I try to export the list, none of the extra fields seem to be there. (they are all required fields, so they couldn’t be empty)

Could I have misconfigured something or is there anything I should have configured for this to work?
I would like to check to see if the data is there…what table would they have been saved to?

We are in the middle of promoting an event and we’ve started selling tickets yesterday… a quick response would be highly appreciated 🙂

Thanks in advance for the help!!!!!

[Geoff B.]

Good evening Nancy and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We apologize for the inconvenience caused by this glitch impacting our customers that have hosting with GoDaddy (can you confirm that this is your case ?).

We are actively working on a fix for this.

Unfortunately, I cannot commit to a release date for a fix at this point, but it is a priority one bug.
But you will be contacted as soon as there is one.

Thank you for your patience as we see this through.

Best regards,

Geoff B.

[Nancy]

Hmmmm good question. We are using a local hosting service called LocaWeb
http://www.locaweb.com.br/

Don’t think they are affiliated to GoDaddy, but I can’t be certain.
I have had other issues with them, for example, they block the xmlrpc service which forced me not to use Jetpack and other plugins.

Could it be something else?

[Geoff B.]

Good evening Nancy,

Thank you for writing back and for the additional context.

Could it be something else?

That is a great question.

There are 2 other possible known causes for this:

1. If somebody changes the ticket quantity in the cart (after entering the attendee info)
2. If there is a conflict with your theme or another plugin

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

This way, we can pinpoint better what is going on.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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