[Geoff B.]

Good morning Zach and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

There are a couple of ways of changing the appearance of things.

1. Head over to Events -> Settings -> Display and try different settings for the first option on that page
2. Head over to Appearance > Customize and look for the Events Calendar section
3. Try adding CSS rules to your style.css file or in your Custom CSS metabox: .single-tribe_events .tribe-events-event-meta {
color: black;
}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good morning Dennis and welcome back!

Thank you for reaching out to us.

We apologize for the inconvenience caused by this glitch.
We are actively working on a fix for this.

Unfortunately, I cannot commit to a release date for a fix at this point.

But you will be contacted as soon as there is one.

In the meantime, some of our customers have managed to get it partially working again by using CSS.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

#tribe-events-photo-events .tribe-events-photo-event {
position: relative !important;
float: left !important;
}

The other alternative would be to temporarily downgrade to the previous version for both the Events Calendar and the Events Calendar pro: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Thank you for your patience as we see this through.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Kristian and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the confusion.
I would love to help you with this topic.

I went ahead and deleted your the Events Calendar Pro license and replaced it with an Event Tickets Plus license.

Have a great day!

Geoff B.

[Geoff B.]

Good morning Valerio and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets not being sent when expected on your site.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

With that in mind, this sometimes happen on certain sites. What is going on is that WPmail seems to be blocked at some level.

A lot of our customers have been able to get around this issue by simply installing a third-party plugin such as https://wordpress.org/plugins/easy-wp-smtp/

Basically, that overrides WPmail completely and uses a legitimate SMTP address (with authentication) to send emails.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good morning Marc and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the missing white space between rows with Firefox on your site.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

This way I will be able to take a look at your site and help you better.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Jennifer and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

With that in mind, i believe you will be interested in the following links.

You can apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://theeventscalendar.com/knowledgebase/moving-rsvp-ticket-forms/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening David and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

There are a few ways to modify strings in our plugin.
The simplest way is the one found at the bottom of the following page: https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

But for tickets, depending on which string you want to change you might need to use another snippet.

Could you clarify for which screen you wish to change that string ?

Have a great day!

Geoff B.

[Geoff B.]

Good evening Nicholas and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

You are right.
I saw that you completed an order on March 7th and that the license key was nowhere to be found for some reason.

I just went ahead and generated one for you.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Joseph and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the quantity buttons not displaying correctly on your site.
I would love to help you with this topic.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-style-full .woocommerce .quantity input {
color: black;
}

table.tribe-events-tickets tr .woocommerce {
width: 32% !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Daniel and welcome back!

First off, I want to apologize for the delay answering back.
We have been experiencing a very volume of requests.

Thank you for reaching out to us.

We apologize for the inconvenience caused by this glitch.
We are actively working on a fix for this.

Unfortunately, I cannot commit to a release date for a fix at this point.

But you will be contacted as soon as there is one.

In the meantime, you can workaround this issue by downgrading to one of the following combinations:

1. Event Tickets Plus 4.3.5
2. Event Tickets 4.3.5

OR

1. Event Tickets Plus 4.4.1
2. Event Tickets 4.4.1

You can read all about it here: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Thank you for your patience as we see this through.

Best regards,

Geoff B.

[Geoff B.]

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[Geoff B.]

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[Geoff B.]

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[Geoff B.]

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[Geoff B.]

Good evening Steve,

I am sorry to hear that.

I believe you are on to something. It looks like there is something else at play here.

My best guess would be:

• A plugin upgrade glitch
• A plugin version mismatch
• A memory or timeout setting that require tweaking
• An upgrade to WordPress being necessary (4.4.2 being over a year old) – before doing that you should consider testing it on a staging site.

Here is a more forceful suggestion:

1. Deactivate and delete both the Events Calendar (and the Events Calendar Pro if it’s still there) – this will not delete any event data
2. Download the very last the Events Calendar version and install it as if it was new
3. Activate the Events Calendar.
4. Try installing the latest version of the Events Calendar Pro

If you can get things to at least step 3.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know how that goes.

Best regards,
Geoff B.

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