No License after Purchase

[Nicholas]

I’m having the same issue as noted in this thread: https://theeventscalendar.com/support/forums/topic/have-paid-for-event-calendar-pro-got-receipt-with-no-license-key-help/

I have a previous web developer that has the orginal license but we want to have our own license.

Thank you so much for your help

[Nicholas]

This is a very pressing issue. Please help me resolve.

[Geoff B.]

Good evening Nicholas and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

You are right.
I saw that you completed an order on March 7th and that the license key was nowhere to be found for some reason.

I just went ahead and generated one for you.

Let me know if that helps.

Have a great day!

Geoff B.

[Nicholas]

This is still not resolving the issue.Following error message STILL exist.

Sorry, key validation server is not available.

Is the error I’m getting and, like the thread I attached for refrence, I think it’s because I purchased a renewal and not a new license. However, we did purchased the original via a third party developer, but no longer have access to the original account.

[Geoff B.]

Good evening Nicholas,

Thank you for writing back.

I would like to help clarify the outstanding issues.

Following error message STILL exist.

Sorry, key validation server is not available.

This message usually shows up on test or local servers that do not have an internet connection available.

It can also appear with certain server configuration that are blocking certain ports.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Is the error I’m getting and, like the thread I attached for refrence, I think it’s because I purchased a renewal and not a new license.

I went ahead and deleted the previous license key and created one from scratch.
Normally, this should fix the issue.

However, we did purchased the original via a third party developer, but no longer have access to the original account.

The purchaser of the plugin only has an impact on the license key.
In other words, as long as the license key is valid and unique, it works.

The plugins themselves do not differ in code from one customer to the next.

At this point you will have a brand new license key to enter.

Let me know how that goes.

Best regards,
Geoff B.

[Nicholas]

There is no way to reply as private.

[Nicholas]

I added the new license and still not working.

[Nicholas]

Please help me resolve this issue!

[Nicholas]

Can someone please help me resolve this issue? I purchased the license and it’s still not working. I really need help asap.

[Geoff B.]

Good evening Nicholas,

First off, I would like to apologize profusely for the delay in answering.

I realize this is not helping an already very frustrating situation, but as it turns out, we are experiencing a much higher level of requests than usual.

The good news is that all is now back to normal.

There is no way to reply as private.

This is totally my bad. That is because this thread was opened in the “pre-sales” forum.

As it turns out, that forum does not offer the ability for private replies.

In the future, please use the Events Calendar Pro premium forum (you are entitled to it as a premium add-on license holder).

Exceptionally, you could use our contact form to share that info for the time being (just make sure you reference the present thread and my name): https://theeventscalendar.com/contact/

I added the new license and still not working.

This is very very odd. At this point, I would like to offer to login and take a look around (not to touch).

Could you please add temporary admin credentials to the message you will send via the contact form ?

Can someone please help me resolve this issue? I purchased the license and it’s still not working. I really need help asap.

I want to reiterate how sorry we are that you are having such a terrible experience with something that should normally be very simple.

If it is any consolation, the impact of not having the license key entered is fairly minimal.

The plugin will continue to work properly. But you will not be able to download updates for the Events Calendar Pro automatically as long as the license is not in there.

The good news is that you can still update it “manually” by downloading the latest version here: https://theeventscalendar.com/my-account/downloads/

Hang in there as we finally put an end to this issue.

Best regards,
Geoff B.

[Nicholas]

Thank you for the reply and attention to this issue. I’ll follow-up via email now. I am aware that this issue isn’t causing issues for the site, however our client is aware of the issue and we are late on providing the solution we promised would be an easy fix.

Again, thanks for your follow up.

[Geoff B.]

Good afternoon Nicholas,

Thank you for the info and the email.

I was able to take a look around and I see what you mean.
If I did not know any better, I would say some kind of firewall or security plugin (maybe at the webhost level is blocking access to the license key server).

It also seems that you are running The Events Calendar version 4.2.3 and The Events Calendar PRO version 4.2.3

Here are my recommendations to get closer to resolution:

1. Make a complete database backup of the site
2. Activate a maintenance page plugin
3. Deactivate and delete both the Events Calendar and the Events Calendar Pro (you will not lose any event data)
4. Grab a copy of the latest version of both of these plugins in a .zip file format here: https://theeventscalendar.com/my-account/downloads/
5. Using WordPress built-in “Add plugin” interface, upload and activate the latest version of both plugins
6. Try inputing the license key again.

If that does not work, you might have to consider upgrading your WordPress version as well.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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