Have paid for Event Calendar Pro; got receipt with no license key. HELP????????

[newtrainingstrategies]

I’ve paid for my license for Events Calendar Pro; received a receipt with no license key. Can’t post on Events Calendar Pro Forum because I need an active license key to post there; can anyone help me get my license key? I can be reached by sending an email to: [email protected] Help, Help, Help!!!! I need to activate my calendar!!!

[Caroline]

Hi Thomas,

Thanks for reaching out, and I’m so sorry for the trouble here! In reviewing your recent purchase with us, it looks like this purchase was made for a license renewal rather than a new license of Events Calendar PRO–since you don’t have any licenses on your account to renew, no new license was generated for this purchase. I’d be more than happy to refund this renewal for you so you can place a new order with us. Let me know if you’d like me to move forward with processing that for you!

Thank you!

[Tom Kavanaugh]

Hi, Caroline: Thanks for your prompt reply to my request. I believe the problem lies in the fact that my former webmaster for my website http://www.newtrainingstrategies.com purchased the original Events Calendar Pro license under her personal name even though it’s on my site.

Her info is Simone McFarland and her email address is [email protected]. Maybe you could look it up under that info and get back to me by email at [email protected].

I purchased the “renewal license” from the link provided on my website which notified me that I had to renew my license for the Events Calendar Pro, so I know that I’m qualified for the renewal pricing. If, in the process of locating the original license you could transfer it to my name that might solve challenges when I renew in the future.

Thanks for all your help!

Massive Success, Always,
Tom Kavanaugh

[Caroline]

Hi Tom,

Thanks so much for following up to clarify the situation here! We’ve reached out to you via email with some more details–would you be so kind as to reply there to confirm that everything looks okay on your end? 🙂 Thanks for your patience as we work to get things squared away for you!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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