[Geoff B.]

Good evening Peter,

Thank you for writing back and for the files.

Based on the Google Chrome Developer tools console, the following script seems to be causing a Javascript error that breaks the filterbar.


/**
* Slide right instantiation and action.
*/
var slideRight = new Menu({
wrapper: '#o-wrapper',
type: 'slide-right',
menuOpenerClass: '.c-button',
maskId: '#c-mask'
});
var slideRightBtn = document.querySelector('#c-button--slide-right');

slideRightBtn.addEventListener(‘click’, function(e) {
e.preventDefault;
slideRight.open();
});

My recommendation would be to try to remove the script temporarily from your theme and see if that fixes the issue. It seems to be present in the header.php file and the custom.js file

Ideally, you could customize your theme to add a conditional so that this specific script is not loaded when on tribe-events pages or archives.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Ryan and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the venue pages not displaying on your website. Yikes!
I would love to help you with this topic.

Based on the information provided so far, it looks like you might be the victim of some type of conflict or version mismatch.

The possible causes are:

1. The version of Avada you are using (the current version is 5.1.4)
2. The content of your Avada Child Theme
3. The version of the Events Calendar you are using

I am not sure if you are aware of this, but Avada contains customizations to integrate our plugins.

Of course, as our code changes, so does the code contained in the customization of Avada.

This also means that to work hand-in-hand the theme version and our plugins version need to match in time.

For example Avada 4.0.3 dates from June 2016. This means that it will work best with version 4.2.x of our plugins.

This also applies to the compatibility with our own plugins. To ensure proper functioning, it is highly recommended to have “matching versions” (issued at around the same time).

All that being said, I believe that if you downgrade all our plugins to version 4.2.x or if you upgrade Avada to a version that matches your plugins, the issue should go away.

I can help you with that if you need me too.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Frank and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I believe you can achieve exactly what you are looking for by performing a template (view) customization.

You might want to read our Themer’s guide to get a sense of how that works.

Essentially, you will want to take a look at:

1. /wp-content/plugins/event-tickets/src/views/tickets/rsvp.php
2. /wp-content/plugins/event-tickets-plus/src/views/wootickets/tickets.php (although I will need your system information to confirm this second file).

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Shannon and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Is there a shortcode for displaying the Event Tickets Plus ticket information in a specific spot on a page instead of where it puts it?

The short answer is yes. It’s not quite a shortcode, but does what you are looking for.

Take a look at https://theeventscalendar.com/knowledgebase/moving-rsvp-ticket-forms/

Basically, you should find these under Events -> Settings -> Tickets.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Chris and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the boxes not unchecking themselves. Yikes!
I would love to help you with this topic.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Peter and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

i setup in events calender ticket price as € but still displayed in layout as $

Could you please tell me if you are using Event Tickets or Event Tickets & Event Tickets Plus ?

You can apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/69f8a033fb614c78b3de45a197431135

Hang in there,
Geoff B.

[Geoff B.]

Good evening Sue and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you are facing.
I would love to help you with this topic.

1.. created custom input fields on the ticket but this info is not kept in the registration info when i look at attendees and export – how do i get this info into there please? This is critical for my project

I am guessing you are referring to additional attendee information.
Normally these should make it to the attendee list.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. once a ticket is bought, the end user does not receive a confirmation email – how do i enable this please?

This is typically handled by the settings under Events -> Settings -> Tickets

If the tickets are still not being received in spite of these settings, then it probably means something is getting blocked at the WPmail level.

The easiest solution to solve this would be to use a real email address (SMTP with authentication) for sending tickets.

Simply install, configure and test the following plugin, which does exactly that: https://wordpress.org/plugins/easy-wp-smtp/

3. once a ticket is bought how can i email all the rego info to a different address (admin person)?

You can apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/cliffordp/4f06f95dbff364242cf54a3b5271b182

4. how can i set the number of tickets to be 1 only for a particular event and not all events?

Do you mean 1 ticket per person, 1 ticket at a time per purchase or 1 ticket available as a stock for that specific event ?

Best regards,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Doron,

Thank you for writing back.

Here are some answers to your questions.

When you say that the Events community premium add-on is NOT WPML compatible – what exactly do you mean?

I mean that the event only gets created in the default language of the site. Any translation would have to be manually created by the admin afterwards.

Our main language on the site is Hebrew. If we want the add event form in Hebrew – is that possiable?

Yes, that is possible (see above reply)

If we want people to share an event – is that possiable – do we need an extra plugin for that?
Can we control the shared image and texts (OG tags)?

We do not have built-in social sharing functionalities.

But, any social sharing plugin that support custom post types (events in this case) should work great.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Phil and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Lets say there are 10 stores, with 50 employees. Each of the 10 managers will log in and add their employees to events.

That could be done in a couple of ways.
You will probably need to experiment the one that works best for you.

1. You could simply use a combination of the Events Calendar with Event Tickets (both free) and augment them with our Event Tickets Plus premium add-on (https://theeventscalendar.com/product/wordpress-event-tickets-plus/)

   This would allow attendee information to be captured with each ticket purchased.
   Best of all, the manager would be the only one receiving a notification.

2. You could use the same combination of plugins as above alongside a plugin such as Shop as a customer ( https://codecanyon.net/item/shop-as-customer-for-woocommerce/7043722).

   This will let each customer “sign in” to each employee’s profile and proceed to the ticket purchase.

   This approach is a bit more time-consuming but will provide more flexibility for reporting.

   You might want to add the following snippet in your theme’s functions.php file to prevent Ticket emails from being sent: https://gist.github.com/GeoffEW/67488cc3d5dda12a9e252e16e39191f4

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening wenjyun and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

I would love to help you with this topic.

1. Why does the mobile view of your event table only show dots, instead of titles? (See screenshot)

This is the default behaviour of our Mobile interface.

The dots represent days with events.

Clicking on these dots will display the events for that day.

You can modify that behaviour and the display for mobile using simple template customizations.
You might want to read our Themer’s guide to get a sense of how that works.

2. How come there are no Google map links on the individual events (when default is Month View), but yet there are Google map links when the default view is List View?

Once again this is simply a matter of default behaviour.

Most of our views have been built with default display elements that would be useful to the greatest number of our customers possible.

But, since everybody has slightly different needs, we also made sure that it is possible to easily modify each view exactly to your liking.

Let me know if you need help to get started with customizations.

Best regards,

Geoff B.

 

[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

Bonsoir Thierry,

Merci pour les captures d’écran et les précisions.

Je comprends tout à fait votre sentiment et je suis tout à fait navré que les choses n’aient pas été plus simples pour vous à ce jour.

Comme vous, j’aurais préféré que le plugin WC vendor ne cause pas d’interférence.

Cela dit, je crois qu’il serait juste de reconnaître que nous avons toutefois fait un progrès considérable depuis le début de ce ticket, puisque nous avons réglé de nombreux problèmes ensemble.

En fait, votre dernière réponse semble indiquer que tout fonctionne sauf le message de validation (sans vouloir en minimiser l’importance).

Par souci d’efficacité, je vais donc concentrer mes tests sur ce dernier aspect et vous faire part de mes résultats demain sans faute.

Merci de votre précieuse collaboration.

Geoff B.

[Author]

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