License error after activating WPML

[Laith]

Hello,

I have purchased The Event Calender Pro one license.

I have two domains .com and .de both are sharing the same WP-Installation.

My content is completely in German. I purchased the WPML Plugin and wanted to translate the page into English and use the .com domain to refer to the english content.

Now I got the Error that the Event Calendar Pro license is invalid.
I deactivated WPML and then the error message is gone. I reactivate WPML
and the error is immediately there! Is this because I can switch between .com and de
when I activate WPML?! Do I need another license?!! But both .com and .de are sharing the same WP-Installation.

I am looking forward your answer

Best regards

Laith

[Laith]

Hello, why nobody answered this question?! It is really important and a reason to ask for refund! I wonder what is a premium support, when I don’t get an answer about a question I asked 8 days ago!

🙁

[Nico]

Hi there Laith,

Thanks for reaching out and sorry for the delay in our reply 🙁

We generally get back to customer in 24-48 from the original post. Unfortunately your thread was out of our radar until today. We are still not sure why this happen (it was probably recovered from the spam filter) but we are actively looking into it.

Regarding the issue you report, let me start by saying it’s not a known issue we are already aware of. I’ve searched our backlog and couldn’t find any related bug reports. So the next step is trying to reproduce the issue. For this I’ll need to know how your site is configured, and if there are any special steps to reproduce the error. It would be great if you could share your system information with me so I can check if everything looks right on that end.

For now please note that this glitch shouldn’t stop the plugin from working as intended. It will just prevent automatic updates from happening.

Please let me know about it and sorry once again for the delay on our reply,
Best,
Nico

[Laith]

This reply is private.

[Nico]

This reply is private.

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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