[Cliff]

Hi. Sorry you’re experiencing this.

I tested Event Tickets Plus with EDD and having blank/no start date allows tickets to be displayed/purchased.

However, setting a start date in the future hides the ticket.

===

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Cliff]

Hi Lisa. Thanks for the link (however, the screenshot link didn’t work).

I confirmed there are display issues on your site’s display of single events. However, we’re not experiencing this on other sites.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Cliff]

Hi. Thanks for the screenshots.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You should see Eventbrite under the “Import” menu: http://cl.ly/1h3O0O463v2G

Thanks!

[Cliff]

Hi Igor. Are you asking about the event’s Featured Image? It gets displayed on the front-end.

If you’re already setting each event’s Featured Image and you’re wanting to do something more, please provide a link, screenshot / markup drawing, something to help me understand better how I might be able to help you.

Thanks.

[Cliff]

Glad you got it sorted out. Thanks for letting me know!

[Cliff]

Thanks for the additional details.

The developer that’s been helping us with this one wasn’t sure why the map gets reloaded via Ajax the way it does. It might be something we choose to investigate further in the future but isn’t something we’d consider a bug at this time.

As such, per our Scope of Support / Terms, I think we’ve helped about as much as we can thus far with your customizations.

I hope you understand.

Of course, if you discover anything more, feel free to share so our developers can analyze and possibly improve things here in the future.

Thanks! 🙂

[Cliff]

Thanks for the update.

I had one of our developers test with their current version of Edge — v13.10x — and it wasn’t an issue on their testing site.

What are your thoughts about letting this issue lie, since it’s for Edge 12, which isn’t the current version of a less popular browser?

[Cliff]

isagenix,

Thanks for sharing.

We did have an odd auto-update bug recently that changed the plugin folder names for quite a few people (even though the bug was only in effect for 1 day).

===

Desmond,

Please check the names of your directory names — e.g. PRO add-on should be like /wp-content/plugins/events-calendar-pro

[Cliff]

Adam, I’m glad to hear none of the core code from our plugins was modified.

I’d suggest being on the current versions of WordPress and all our plugins and switching to a WordPress default theme like Twenty Fifteen.

Then add your customizations in stages to see which customizations break your site. Once you figure them out, please report back and we can probably help you know how to update your code for the latest versions.

I hope this goes well for you. Please let me know.

[Cliff]

Paul, referring back to my March 21 reply above, I don’t understand which part of this is roadblocking you.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

Recent blog posts regarding Attendee Meta:

https://theeventscalendar.com/release-the-events-calendar-4-1-premium-add-ons/

https://theeventscalendar.com/things-to-be-aware-of-in-version-4-1-of-the-events-calendar-event-tickets-and-premium-add-ons/

Thanks!

[Cliff]

Glad to hear we made some progress. Good job!

Your first function — that hooks into wootickets-tickets-email-enabled filter — does not need updating. That’s still the same filter.

However, your second function needs to use Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance() instead of TribeWooTickets::get_instance()

I hope this solves the issue for you!

Please let me know.

[Cliff]

Thanks for all the info. Great job!

We do care about compatibility with Genesis (although we don’t guarantee it), which is why we have this Genesis Compatibility Guide (might be slightly outdated).

I tested with ‘whats-on’ as the single event slug, with ‘postname’ Permalinks, and Genesis 2.2.7 (the latest version) and was able to recreate the issue on my local testing site.

However, when I clicked the “example.com/whats/-on/event-post-title” link from my search results page, it did make it to the post. It did not 404.

Note: I saw that you’re running Genesis Framework version 2.0.1, which is not the latest version.

On your test or production site (it’s up to you), please test with the latest version of Genesis, without the child theme, and refreshed Permalinks, and see if your “whats/-on” links from your Genesis search results pages still 404.

Thanks.

[Cliff]

So you turned on The Events Calendar debug mode or WP_DEBUG via Flywheel settings?

Can your host also enable SCRIPT_DEBUG for your site?

[Cliff]

Hi Alison. Sorry to hear about these difficulties.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core and WooCommerce / your eCommerce plugin) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this (basically deactivating all plugins, switching to a WordPress default theme like Twenty Fifteen, and then activate each of the Modern Tribe plugins and WooCommerce individually).

With just our plugins + WooCommerce (or your ecommerce plugin of choice) at all the latest versions and activated, does the issue still happen?

If it does, please enable WP_DEBUG and share any error messages you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

If after all this your site still isn’t working right, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

===

If you do get things working with ET+, please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

Site visitors would purchase tickets from each event’s single page/view (e.g. example.com/events/rogers-day-at-the-zoo/) — if there is an RSVP to submit or ticket to purchase.

I hope this info helps. Please let me know if you have any follow-up questions.

[Cliff]

Good find, Ron. Thanks for the update. Have a good weekend.

[Author]

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