Problem Moving to Event Tickets Plus

[Alison]

I am trying to transition from The Events Calendar: WooCommerce Tickets to the new events tickets plus plugin.

I install the 2 plugins as requested (Event Tickets and Event Tickets Plus) but they are not activated.

When I then try to deactivate WooCommerce Tickets, the whole site blows out. I have had to restore a backup in order get the site back. (Actually, I have had to do this twice.)

Each time I try deactivating the plugin, the site blows out.

What can I do? I have an event starting soon and need to start selling tickets.

I do not have current events with ticket sales, only past events with ticket sales. Should I delete all of these first?

Please help!!!

Thanks.

• This topic was modified 10 years, 1 month ago by Alison.
• This topic was modified 10 years, 1 month ago by Cliff.

[Cliff]

Hi Alison. Sorry to hear about these difficulties.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core and WooCommerce / your eCommerce plugin) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this (basically deactivating all plugins, switching to a WordPress default theme like Twenty Fifteen, and then activate each of the Modern Tribe plugins and WooCommerce individually).

With just our plugins + WooCommerce (or your ecommerce plugin of choice) at all the latest versions and activated, does the issue still happen?

If it does, please enable WP_DEBUG and share any error messages you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

If after all this your site still isn’t working right, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

===

If you do get things working with ET+, please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

Site visitors would purchase tickets from each event’s single page/view (e.g. example.com/events/rogers-day-at-the-zoo/) — if there is an RSVP to submit or ticket to purchase.

I hope this info helps. Please let me know if you have any follow-up questions.

[Alison]

This reply is private.

[Cliff]

Glad to hear we made some progress. Good job!

Your first function — that hooks into wootickets-tickets-email-enabled filter — does not need updating. That’s still the same filter.

However, your second function needs to use Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance() instead of TribeWooTickets::get_instance()

I hope this solves the issue for you!

Please let me know.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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