URL's incorrect in search

[flyingarts]

Hi Team, we’re trying to investigate an issue with how the events calendar plugin presents URL’s in our search on our site. It seems that it’s putting an unneccessary backslash in the URL that comes up in search.

Our site is here http://flyingarts.org.au/

When you type a search term into search – eg: artiz – you get a set of results here

http://flyingarts.org.au/?s=artiz

Please click on the first listing in the results named ‘ARTIZPUBLIC@TOOWOOMBA’

Note when you click on the results you get a 404. Here is the URL http://flyingarts.org.au/whats/-on/artizpublictoowoomba/

Notice that there’s a backslash between the whats /- and the ‘on’.

However this listing appears if you have the right URL http://flyingarts.org.au/whats-on/artizpublictoowoomba/

Can you please let us know what we need to do fix this?

Cheers

[Cliff]

Hi. Thanks for the detailed question.

One issue is that the link has a slash before the hyphen in “whats-on”: http://flyingarts.org.au/whats/-on/artizpublictoowoomba/

Please share your System Information, send me a screenshot of your Permalinks settings, and send me a screenshot of the artizpublictoowoomba event’s wp-admin Event edit screen (to see that event’s permalink).

That will give me a lot of extra information to help diagnose the problem.

[flyingarts]

This reply is private.

[Cliff]

Thanks for that info. Since your other events DO work properly with the hyphen in your Events settings, maybe try recreating the event that’s 404-ing?

If it doesn’t work, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this — maybe try again to create the event again once you’ve followed these steps.

Let us know what you find out.

Thanks.

[flyingarts]

This reply is private.

[Cliff]

Thanks for clarifying that the hyphen in “whats-on” gets a slash only on search results pages.

Have you tried the Testing for Conflicts Guide (linked in my previous reply)?

I’m guessing it’s a theme issue, but it could be a conflict from one of your plugins.

Please let me know what you find out.

[flyingarts]

Thanks Cliff – we’ll go through the testing diagnosis now and get back to you.

[Cliff]

Glad to hear. Please let me know how it turns out.

[flyingarts]

Hi Team – we’ve gone through this process meticulously and we’re still having issues – can you please direct us as to what to do next?

[charrame]

This reply is private.

[flyingarts]

Hi team – any news on this? We’re trying to sort ASAP. THanks

• This reply was modified 10 years, 1 month ago by flyingarts.

[Cliff]

I tested the search results page single event links when I had “whats-on” as the plural and singular slug settings.

Please go to your wp-admin > Settings > Permalinks and re-save Permalinks.

If that doesn’t fix it, please then send me a screenshot of your entire Permalinks page.

 

Note: I see http://flyingarts.org.au/?s=artiz no longer adds “whats/-on” in the URL. Did you remove that part of the URL somehow? I did find the original issue still at http://flyingarts.org.au/?s=grounded though…

===

charrame, thanks for chiming in, but the links at the URL you provided worked just fine for me and someone else I had test. If you’re still having the issue, please open your own separate ticket with your own description of the issue.

 

Thanks! 🙂

[flyingarts]

This reply is private.

• This reply was modified 10 years, 1 month ago by flyingarts. Reason: Changed to include login credentials only. Will post the detail of the ticket to another reply that is not private

[flyingarts]

Hi Cliff

I have resaved the permalinks again and the issue still persists. Here is a screenshot of the entire permalinks page.

https://nimbus.everhelper.me/client/notes/share/429859/wflmbsib195gxhmw4xoq

I have done some further investigation.

• Changing to TwentyFifteen Theme resolved the issue.

The issue remained when I did the following:

• Changed Theme Back to FlyingArts Genesis Child Theme.
• Disabled all plugins except The Events Calendar and Advanced Custom Fields Pro (issue persists)
• I removed all the templates from the Genesis Child Theme, and removed all functions except defining the child theme (issue persists)
• I then switched the theme to the StudioPress.com Genesis Theme Framework / Parent Theme (issue persists)

So it is apparent the issues is with the Genesis Theme and Events Plugin. Is this somethin g you can help with?

Many thanks

[Cliff]

Thanks for all the info. Great job!

We do care about compatibility with Genesis (although we don’t guarantee it), which is why we have this Genesis Compatibility Guide (might be slightly outdated).

I tested with ‘whats-on’ as the single event slug, with ‘postname’ Permalinks, and Genesis 2.2.7 (the latest version) and was able to recreate the issue on my local testing site.

However, when I clicked the “example.com/whats/-on/event-post-title” link from my search results page, it did make it to the post. It did not 404.

Note: I saw that you’re running Genesis Framework version 2.0.1, which is not the latest version.

On your test or production site (it’s up to you), please test with the latest version of Genesis, without the child theme, and refreshed Permalinks, and see if your “whats/-on” links from your Genesis search results pages still 404.

Thanks.

[Author]

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