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Hi Richard. Sorry you’re experiencing this.
Here are all our latest versions and your access to download them (if you have access):
After checking out those 2 pages, please email support at theeventscalendar.com with your specifics because non-profit licensing is handled via email.
Thanks!
Hi Shawn. You posted in our “open for all” Translations forum (but I moved the ticket to the “open for all” Pre-Sales forum, even though that’s not a good fit for it either). You posted from a user account that doesn’t have any existing support licenses associated with it.
We don’t answer support questions for Events core/free or PRO add-on in the Translations or Pre-Sales forums.
If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.
Thank you for your understanding and thank you for using our plugins.
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Possibly helpful references:
- Our plugins do not do anything with WordPress user creation or login forms.
- You might benefit from researching console errors at your site. If needed, you may reference our KB article Using Google Chrome Developer Tools.
Hi Daniel. Sorry to hear you’re experiencing this.
1,600 events (recurring or not) is not very many, and we have heard of sites with 10,000 or so events working.
Therefore, my best guess is that something definitely is causing issues but it’s likely not a common issue.
Can you consistently reproduce the issue (e.g. make it time out your web server at the same point of your workflow — or whenever you do a recurrence pattern of ___)?
Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.
If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.
If it doesn’t, would you mind enabling WP_DEBUG and sharing any messages you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?
After all that, if it’s still not ironed out for you, please share your System Information. That will give me a lot of extra information to help diagnose the problem.
Thanks.
Hi Brendan.
I’m not sure I fully understand your request.
The PRO plugin does use the Google Maps Geocoding API to obtain the latitude/longitude coordinates for each Venue that has an address that Google can geocode.
Also, our iCal Importer has similar code to obtain the coordinates for a Venue when it’s imported.
Then our Map View displays events on a map (for the events assigned a Venue that has coordinates).
Maybe it’d be helpful for you to reference our Maps Settings and the Troubleshooting Map View article and let me know if you have any follow-up questions.
Thanks!
Hi Mat. Thanks to all your detailed information, I was able to confirm this limitation.
Filter Bar limits the Organizers and Venues drop-downs to 200 options. This is an arbitrary limit, likely for performance reasons. Currently, you can find the “200” limitation at the “posts_per_page” argument on Line 26 of /wp-content/plugins/the-events-calendar-filterbar/src/Tribe/Filters/Organizer.php
Unfortunately, this limit is hard-coded so it’s not able to be edited via your own hook. Therefore, the only way to remove this limitation is to change the actual core Filter Bar plugin code (which is almost never advisable because you’ll lose this edit anytime Filter Bar gets updated). You could change 200 to 500 or 1000 or -1 for unlimited.
I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release. I apologize for this issue (that the 200 is not filterable) and appreciate your understanding and patience.
Hi. I’m very sorry you’re still experiencing this issue.
Could you please provide a link to the Google Calendar feed you’re inputting to iCal Importer?
Please also share your System Information. That will give me a lot of extra information to help diagnose the problem.
Thanks.
Hi Oliver. Thanks for considering our plugin suite!
We have a demo site at http://wpshindig.com/ and you could use the Events Categories feature to put different events into one or more categories (e.g. U12, U19, 18-29, 30+, 40+)
Here’s an example category page from our demo site: http://wpshindig.com/events/category/tech-meetups/
There’s an “Export Month’s Events” button on that view that is really this URL: http://wpshindig.com/events/category/tech-meetups/?ical=1&tribe_display=month (see the category in the URL?)
Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.
Let me know if you have any follow-up questions.
Conor, thanks for the detailed question. Sorry you’re experiencing this.
I see from your system report that you’re using WordPress version 3.9.11, and I do not see TEC PRO active so I cannot tell what version of PRO you’re trying to activate and getting issues with.
Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.
If it is, please follow our Testing for Conflicts Guide (basically do what you did before all over again) and see if that helps narrow down the cause of this.
If it doesn’t, please share your System Information (new report since you will have updated and hopefully activated TEC PRO). That will give me a lot of extra information to help diagnose the problem.
Let us know what you find out.
Thanks.
Hi Christopher. Thanks for your request.
If I’m understanding it correctly, you may want to add your vote to this feature request. In the meantime, you can reference the Tickets section of our Themer’s Guide and see if that helps.
If you need some coding help, you may want to ask your developer or reference our list of known customizers.
Steven, sorry you’re experiencing this issue.
iCal Importer just got some love in our latest update. Since I see you already have (thanks for your System Information), could you please play around with your WordPress General Settings timezone and see if changing it from Europe/Amsterdam to UTC+2 and see if the iCal Importer works properly like that?
As each site is different and each iCal feed has differing data, it’ll pretty much always be on a case-by-case basis.
However, if you provide the URL(s) you’re having difficulties with, we can try to help… and if we detect any common issues, we can provide an update to resolve any confirmed bugs/issues.
FYI: The first step when troubleshooting any iCal feed issues is running them through an iCal file format validator, such as http://severinghaus.org/projects/icv/ — basically if you don’t get any errors there, iCal Importer should be importing properly.
Let me know if I can be of more help in any way.
Glad to hear you were able to make some progress toward resolving your issue (determining the conflict).
Please provide as much information as possible about what you determined was the conflict — links, annotated screenshots, video screen captures, etc.
Please also share your System Information. That will give me a lot of extra information to help diagnose the problem.
Thanks.
Travis, this is a PHP snippet that implements some jQuery code in your page.
Anyway, welcome to WordPress customizing!
Best practice for adding custom code (like to implement a PHP snippet to modify The Events Calendar) is to create a functionality plugin, unless it’s something specific to your theme, in which case best practice is to make sure you’re using a child theme, then add the customization to your child theme’s functions.php file.
I hope this information helps!
