[Cliff]

Hi. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

We don’t answer support questions for Events core/free or PRO add-on in the Pre-Sales forum.

If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

Thank you for your understanding and thank you for using our plugins.

===

FYI:

• The Month View search results are for the entire month, even days of the current month that are now in the past (e.g. April 1 is in the past as of April 15)
• The List View’s search results are for Upcoming Events only, unless you click to Previous Events
• If you’re experiencing something different, feel free to reference our Testing for Conflicts Guide
• If it doesn’t work for you, your only option as a non-paying customer is to use our free support forum (for bug reports and users helping each other — no usage support provided by us)

[Cliff]

Hi Emily. Thanks for your question.

None of our importers (e.g. CSV importer or iCal Importer) can import a recurrence series. Even our iCal Importer product — when a recurrence series is imported — converts each event in a series as a single, non-connected, standalone event in WordPress.

Sorry to have this limitation, but it’s just not possible at this time and from what I’ve heard not likely to be possible soon, if ever.

I hope this helps in some way.

[Cliff]

Hi Tabytha.

If I’m understanding you correctly, you’re trying to add a drop down field that has its options generated programmatically.

I found these filters in /wp-content/plugins/event-tickets-plus/src/Tribe/Meta.php

• event_tickets_plus_meta_fields_by_ticket
• tribe_tickets_plus_get_meta_fields_by_event

and

• event_tickets_plus_field_settings

in /wp-content/plugins/event-tickets-plus/src/Tribe/Meta/Field/Abstract_Field.php

I’m not sure this will help, but it might…

Please let me know if you figure it out. It sounds like a neat customization!

[Cliff]

Hi.

Your Attendee Meta form fields look like this: http://cl.ly/3s3r0z0r2X2e

This is due to this CSS directly printed to the page (unsure how this is being added to the page):

input[type=”text”], input[type=”password”], input[type=”email”], textarea, select {
margin-bottom: 15px;
width: 100%;
}

You could change that 100% to 70% to look like this: http://cl.ly/110m3e2d1J0v

Or just remove that custom width to look like this: http://cl.ly/3X1c2N1r1U1P

Other than that, you’ll probably need to contact your theme author for further customization assistance.

Let me know if this helped.

[Cliff]

Hi Alison. Thanks for your thorough question. Are you saying that the Community Events form is currently not allowing a new Event to be created if it’s given the same exact Event Title as a previously-published event?

[Cliff]

You’re welcome.

FYI: We like to keep each forum thread to a single topic, but the quick answer to your last question is that neither HTML nor shortcodes are currently allowed in Attendee Meta fields (e.g. a required checkbox linking to the Terms of Service)

I did put in a feature request to enable one or both of these scenarios so you may be able to do this in the future, but not now and no guarantees if it’ll ever be done.

I hope that helps! 🙂

[Cliff]

Thanks for all the info.

Observation: I’m guessing you filtered the Cost display to output the distance instead, since the distance is in the .list_event_schedule_cost element.

Could you please provide the code/customization you have implemented so I can take a closer look?

[Cliff]

Thanks for your system information.

One thing you might want to try is switching the Events Template setting and see if that helps (with your theme active).

Is that screenshot of your theme (not Twenty Fifteen theme screenshot) when all other plugins are deactivated?

Did you try your theme with all other plugins disabled to ensure it’s not a plugin conflict?

[Cliff]

You could do that if you want, but when someone checks out, you will not know which one of the occurrences within the recurrence series they registered for, unless you make them fill it in somehow via Event Tickets Attendee Meta.

But yes, you can play around with it and figure out a way to make things work for you for now. Just know that things will eventually change, as stated before.

Thanks for your understanding.

[Cliff]

Hi. At this point in time, tickets for recurring events is not fully supported. Eventually (someday), it will be 30 tickets per occurrence. Right now, it works like this: 30 tickets across all occurrences. However, since this is not really a supported use of tickets, we don’t recommend setting things up that way and then getting used to that and then later we change how things work.

Let me know if there’s anything more I can help with at this time.

[Cliff]

Hi. Sorry you’re experiencing this.

Could you please make sure all your WooThemes and Modern Tribe plugins (and WordPress core) are at their latest versions? Here’s information for our plugins and WordPress core:

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If it doesn’t, would you mind enabling WP_DEBUG and sharing any messages you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

After all that, if it’s not resolved and there aren’t any WP_DEBUG messages, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

Thanks.

[Cliff]

Dan, thanks for your question. I see you own Event Tickets Plus. Please reference our Event Tickets Attendee Meta KB article and let me know if that does the trick for you.

Thanks!

[Cliff]

Oliver, iCal files are in the standardized iCal format. Our URLs that generate iCal files can be read by Outlook, Google Calendar, Apple Calendar, etc.

You’re welcome to try it out with your own Google Calendar from our wpshindig.com site (notice the category-specific URL previously mentioned) — and/or you can install our free/core plugin and try things out for yourself if you want to try out some customizations like overriding the text or even the length of the iCal export (e.g. future 365 days’ events instead of just the current month’s events).

You could even create custom coding to list all Event Categories on a single page and provide each category’s iCal URL so they can subscribe to it with whatever instructions you want to write on your site.

Without getting bogged down too far into the nitty-gritty, you could use our plugins to accomplish what you’re wanting. You don’t even need the PRO upgrade.

Let me know if there’s anything more I can do for you.

[Cliff]

Thanks for that example link and screenshot. I see you’re using Eventica, which is implementing custom Venue display. You’ll need to contact them about this issue then.

Please let me know if there’s anything more I can do for you on this topic.

Thanks!

[Cliff]

Oliver, I believe our plugin will work just fine for you. This screenshot is from https://support.google.com/calendar/answer/37100

http://cl.ly/423f0N321z0x

Please let me know if you have any additional concerns.

[Author]

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