[Cliff]

Hi Michael. Sorry you’re having this issue.

From the screenshot you sent, it looks like you have a customization in place because my version doesn’t have that “hide recurring instances” checkbox anywhere (visible in your screenshot next to “All SEO Scores”)

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Cliff]

My apologies but this part of the Themer’s Guide is correct, and I was incorrect.

These file overrides DO work for me:

• /wp-content/themes/twentysixteen/tribe-events/wootickets/tickets.php
• /wp-content/themes/twentysixteen/tribe-events/tickets/rsvp.php

Please follow the Themer’s Guide very closely and things should work for you.

Please also make sure to be using the latest version of all our plugins.

[Cliff]

Thanks for that info. Could you please tell me exactly how to recreate the issue (which things to import to get duplicate venues) so I can test for myself?

[Cliff]

1)

The only mention of the default-template.php file in the Themer’s Guide was for ‘the-events-calendar’: http://cl.ly/1G2m1Q1Z3b01

2)

If you want me to look into it further, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this. If it doesn’t, please leave your site in this state so we can take a look.

3)

Maybe Testing for Conflicts will assist here too.

I’m looking forward to your reply.

 

[Cliff]

I see the issue.

You’re trying to change the string “Event Category”, but that’s not a string that gets translated.

If you want to see all the strings that get translated, you can look at the plugin’s .pot file. You’ll see “Event Category” isn’t a full string there (even though it seems like it would be from what you can see on your site).

I hope this helps.

If you need further assistance, please list all the items you’re actually trying to customize and I may be able to provide additional guidance.

[Cliff]

Benjamin, I’m sorry your site has been developed in this way. It’s definitely not best practices, and I surely hope it’s a high priority for you to get things customized but according to best practices and able to be making regular updates. They’re very important!

Regardless, yes, please reference our Refund Policy and complete the form there.

We surely hope to see you back as a customer again when your site’s good and ready! 🙂

Let me know if you have any follow-up questions.

[Cliff]

In my testing from your site, both “+Google Calendar” and “+iCal Export” (then opening the downloaded .ics in a text editor) render the shortcode’s content for the Event Description.

Is this not your experience?

[Cliff]

Phew! That was a lot of information. Sorry you’re having so many difficulties customizing things to your liking.

I’ll try to address each item:

1)

default-template.php is right where it says it should be, but, from your screenshot, it seems you’re in the ‘events-calendar-pro’ directory and not ‘the-events-calendar’.

2)

I can only provide such help if your site is running a WordPress default theme like TwentyFourteen, TwentyFifteen, TwentySixteen, etc. because I cannot tell what your theme is doing to the widget/shortcode vs what (if any) error/odd/custom output is from the widget/shortcode itself.

3)

To make a text link a “big button”, you’d need to follow the Themer’s Guide and override Line 67 of this file: https://github.com/moderntribe/the-events-calendar/blob/develop/src/views/widgets/list-widget.php#L10-L12

I also cannot assist with all of your styling/color customizations. If there’s just one you really need, please let me know and I may be able to make that exception.

If you need some coding help, you may want to ask your developer or reference our list of known customizers.

[Cliff]

Thanks for the additional information.

I’m not sure I understand the full scope of your plan, and I’m also unsure of what you mean by “a single (Admin) entry point of all events & tickets at once.”

Events are created via wp-admin, just like Pages and Posts.

Tickets are created via the Event edit screen — so they’re only created/edited on the single event they apply to.

There is not a “master screen” to manage all existing Tickets. However, at Events’ wp-admin screen, you can filter through Events to only show the ones that have Tickets. This is able to be accomplished by installing and activating the free Advanced Post Manager plugin.

Does this information answer your questions?

[Cliff]

If $tickets contains the WooCommerce object (like in your snippet) you should be able to get all tickets for the event using $tickets->get_tickets( $event_id )

If there’s more than one, I’m not sure which ticket you’d want to use when picking out the title via ->name, ie:

$first_ticket_name = '';
$individual_tickets = $tickets->get_tickets( $event_id );

if ( ! empty( $individual_tickets ) )
$first_ticket_name = current( $individual_tickets )->name;

if ( ! empty( $first_ticket_name ) )
print $first_ticket_name;

I hope this helps get things working for you.

Beyond this assistance, I’m limited how much I can assist, per our Scope of Support / Terms. I hope you understand and can get things working on your own.

If you need further coding help, you may want to ask your developer or reference our list of known customizers.

[Cliff]

Thanks for your feedback. I can pretty safely say we won’t ever have an option to disable the Ajax functionality.

I can understand the protections around your login and admin areas, but the admin-ajax.php file is used in both front-end and back-end; it’s dual-purpose.

Therefore, I’d suggest you still protect what you want to protect but make the protection logic “smarter” to not disallow access to the admin-ajax.php file.

I’m guessing you already thought of this as an option, but I still thought I should share the idea, just in case. 🙂

[Cliff]

Excellent. Great work resolving the issue! Thanks for letting me know.

[Cliff]

I believe I understand what you’re asking for, but we’re limited in helping with customizations, per our Scope of Support / Terms. However, I tried helping with this CSS code:

.tribe-week-grid-hours .time-row-1AM,
.tribe-week-grid-hours .time-row-2AM,
.tribe-week-grid-hours .time-row-3AM,
.tribe-week-grid-hours .time-row-4AM,
.tribe-week-grid-hours .time-row-5AM,
.tribe-week-grid-hours .time-row-6AM,
.tribe-week-grid-hours .time-row-7AM,
.tribe-week-grid-hours .time-row-8AM,
.tribe-week-grid-block[data-hour='0'],
.tribe-week-grid-block[data-hour='1'],
.tribe-week-grid-block[data-hour='2'],
.tribe-week-grid-block[data-hour='3'],
.tribe-week-grid-block[data-hour='4'],
.tribe-week-grid-block[data-hour='5'],
.tribe-week-grid-block[data-hour='6'],
.tribe-week-grid-block[data-hour='7'] {
display: none;
}

Unfortunately, it didn’t really solve the problem. Here’s a screenshot of the result. As you can see, it removed the display of the data but didn’t change the Week View’s height. I believe this is because the Week View’s height is probably calculated via JavaScript.

Additionally, max-height in general isn’t an easy thing to get right.

Therefore, I’m going to have to definitely classify this one as custom development to achieve your desired result.

If you need some coding help, you may want to ask your developer or reference our list of known customizers.

Please let me know if you think there’s anything more I can help with on this topic.

[Cliff]

Thanks for clarifying, Tracy.

That’s the Events archive view.

You might want to check out this plugin that adds widget areas, which you could use to insert a social sharing plugin.

[Cliff]

Thanks, Sean!

[Author]

Posts