Error

[Benjamin]

Hey

I purchased and installed the pro version of the calendar. I was asked to update Tribe Calendar to the latest version this caused my site to error, attached is a screen shot. I have reverted the calendar back to the previous version 3.12.3 which has fixed the site.
Can you send me a pro version compatible with the calendar 3.12.3?

[Cliff]

Hi. Sorry you’re experiencing this.

We only provide support for the latest versions, per our Scope of Support / Terms, and 3.12.3 is 21 versions old and from October 2015.

The issue is probably that you need to update the free/core plugin to its latest version first, then activate the latest version of our Pro add-on.

You’ll also want to make sure your WordPress core is updated too.

For your reference, here are our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out!

Thanks.

[Benjamin]

Ok I am unable to update WordPress core as this may cause the site to crash. Please can I have a full refund on the purchase of the pro calendar.

[Cliff]

Hi Benjamin.

I’m sorry you’re having difficulty updating WordPress to the latest version. It’s a very important part of general site management best practices, for the sake of security and compatibility.

Technically, you may be able to skip that step in the troubleshooting steps I provided you.

However, I believe what you stated actually points to other existing issues present on your site that are likely also causing conflict with our plugins.

Therefore, I’d recommend resolving all WP_DEBUG messages before proceeding with adding any new functionality to your site. For example, make sure you’re using the latest version of your theme and all plugins, then update WordPress core (even if you think it’ll cause problems), then resolve any remaining issues — WP_DEBUG messages, server issues (e.g. running out of memory), etc. You may need to ask your developer or your hosting company for support but it’ll be worth it to resolve all these issues!

(Of course, make sure of you have full backups available — files and database.)

Once your site as-is / as-it-was is running the latest version of WordPress core without errors/issues, then try installing new functionality like our calendar plugins.

I hope these suggestions help! If you’re unable or unwilling to use the latest WordPress, you’re welcome to reference our Refund Policy.

Let me know if you have any follow-up questions.

[Benjamin]

Hi

I understand I need to update WordPress but the site has been customised meaning an update will cause the site to crash. As I did not realise that the pro version was not compatible with older versions of WordPress, please can I have a refund?

[Cliff]

Benjamin, I’m sorry your site has been developed in this way. It’s definitely not best practices, and I surely hope it’s a high priority for you to get things customized but according to best practices and able to be making regular updates. They’re very important!

Regardless, yes, please reference our Refund Policy and complete the form there.

We surely hope to see you back as a customer again when your site’s good and ready! 🙂

Let me know if you have any follow-up questions.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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