[Cliff]

I’m glad it was that simple 🙂 Thanks for letting us know. Have a great week!

[Cliff]

Hi.

You’ll need to use our new Event Tickets (ET) plugin and, optionally, its paid add-on Event Tickets Plus (ET+). Everyone with a legacy “tickets” plugin (e.g. WooTickets, EDD Tickets) should already have a copy of Event Tickets Plus in their account. You can read more at Moving to Event Tickets Plus.

However, I see you somehow renewed WooTickets through Feb 10, 2017 (via Order #1071593), but your ET+ license expired Feb 4, 2016. I changed your ET+ license to expire Feb 4, 2017. You’ll be able to download it now through then without renewing.

WooTickets renewals are no longer allowed, and you should be able to click the Renew button in your License Keys page to extend its license for another year.

Please let me know how this migration from WooTickets to Event Tickets and Event Tickets Plus goes for you.

Thanks!

[Cliff]

Hi, Stuart.

Sorry you’re experiencing this known bug.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. However, it should be released soon.

You might choose to downgrade to a previous version in the meantime.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

This reply is private.

[Cliff]

Hi, Rika. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

I see you do not have the latest PRO version. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Shane.

FYI: You posted this question from an account that DOES NOT have a purchase associated with it (at least not from our website, which is the only official place to purchase it).

If you do have an account with us and you’re wanting to upgrade from the single Pro license to a Bundle purchase–still for a single site–then please complete your Bundle purchase (which will generate a new/separate Pro license) and then reply to this ticket and we’ll edit things so you only have one Pro license expires later so you don’t lose any time.

Or, if that’s not your situation (i.e. not for the same single site) or this isn’t agreeable, feel free to reply back before submitting your Bundle purchase and we’ll iron it out.

Thanks for your business! 🙂

[Cliff]

Hi, Pascal.

You could dig into the code and find the button text for exactly what you’re wanting to modify (e.g. “Add to cart” to “Register”) and then use some PHP or a template override via our Themer’s Guide… or you might simply be able to use a plugin like Say What? (third-party, not guaranteed or supported by us) to make this process easier for you.

Please let me know how things go for you and if you have any follow-up questions on this topic.

[Cliff]

Please visit wp-admin > Wordfence > Diagnostics > and check the box to enable debugging mode and see if any interesting debug information occurs when running your scan(s).

Please also copy that page’s full Diagnostics report and paste here as a Private Reply (it should paste as an HTML table).

[Cliff]

You’re welcome.

I’m dealing with another customer’s report of a conflict with Thrive theme/plugin(s). Maybe try deactivating that plugin.

I don’t know about SiteGround’s caching plugin specifically, but those can sometimes get in the way too, especially if they’re minifying our already-minified assets–Problems with Minification. Maybe look to see if any of your plugins or your host is affecting things here.

[Cliff]

Did you try [tribe_events view="day"] in a Text Widget?

If shortcodes don’t render in your widget content area, you might try a plugin like https://wordpress.org/plugins/enable-shortcodes-in-widgets-by-mstoic/ (third-party, not guaranteed or supported by us)

Please let me know how this goes for you.

[Cliff]

Sorry for this. It’s frustrating when we cannot replicate the issue because then we can’t know what exactly to fix.

I just tried a WooCommerce ticket (I only had RSVP and WooCommerce ticket types available at the time of testing) and it had 1 attendee meta field that was not required. It was a free ticket. It came through just fine–with information in the attendee meta field.

You said RSVP tickets do have attendee meta come through. Was this true at the time you created this forum thread or did they since start working?

Do you get the same when you create a brand new event vs editing an old event’s date to now be in the future (so the tickets will appear) and then trying those tickets?

Of course, we recommend file and database backups before modifying your site.

[Cliff]

When I activated the theme, it said, “Themify Ultra version 1.6.5 is now available.” Therefore, please try things with their latest version and if things still don’t work, please send me that latest version. You sent me v1.6.1.

[Cliff]

This reply is private.

[Cliff]

To remove the “Don’t list me on the public attendee list” option from RSVP-type tickets, you could add this CSS:

body.single-tribe_events .tribe-events-tickets-rsvp .tribe-tickets-attendees-list-optout, /* RSVP section of buying tickets */
single.single-tribe_events .tribe-rsvp .tribe-tickets attendees-list-optout /* RSVP section of user's already purchased/reserved tickets */
{
display: none;
}

It could also likely be accomplished via PHP, possibly via a template override. Visit Themer’s Guide if you’d like to go this route instead.

Please let me know how this goes for you.

[Cliff]

Yes, Community Tickets requires an eCommerce plugin of your choice (the most popular by far is WooCommerce), Community Events, Event Tickets, and Event Tickets Plus. Therefore, you may be interested in one of our Bundles.

As far as implementing a code customization goes… welcome to WordPress customizing!

Best practice for adding custom code (like to implement a PHP snippet to modify The Events Calendar) is to create a functionality plugin, unless it’s something specific to your theme, in which case best practice is to make sure you’re using a child theme, then add the customization to your child theme’s functions.php file.

Also, the gist links require starting with <?php in order to enable syntax highlighting, but you should not include those with each snippet you add to your functions.php file (or functionality plugin).

I hope this information helps!

[Author]

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