Fatal error – can’t deactivate Event Calendar Pro – plug in not working

[Rika]

Events Pro plug in not working on my site. Tried to deactivate it – to re-install – but get this message:

Fatal error: require_once(): Failed opening required ‘/home/content/p3pnexwpnas06_data02/26/3217726/html/wp-content/plugins/events-calendar-pro/src/Tribe/Main.php’ (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/p3pnexwpnas06_data02/26/3217726/html/wp-content/plugins/events-calendar-pro/events-calendar-pro.php on line 103

[Cliff]

Hi, Rika. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

I see you do not have the latest PRO version. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Rika]

Hi

You didn’t understand my problem. I cannot update either events calendar or events calendar pro. Nor can I delete either plug in and reinstall (though I would be concerned about losing all the inputted data if I did that).

[Rika]

I have deactivated every other plug in and changed the theme.
Same problem.

When I try to install the latest versions, I get this message:

Installing Plugin from uploaded file: the-events-calendar.4.4.0.1 (1).zip
To begin using Events Calendar PRO, please install the latest version of The Events Calendar.
Unpacking the package…

Installing the plugin…

Destination folder already exists. /home/content/p3pnexwpnas06_data02/26/3217726/html/wp-content/plugins/the-events-calendar/

Plugin install failed.

[Rika]

I removed and reinstalled TEC.

I cannot deactivate TEC Pro so can’t delete and reinstall.

I get this error message:

Warning: require_once(/home/content/p3pnexwpnas06_data02/26/3217726/html/wp-content/plugins/events-calendar-pro/src/Tribe/Main.php): failed to open stream: No such file or directory in /home/content/p3pnexwpnas06_data02/26/3217726/html/wp-content/plugins/events-calendar-pro/events-calendar-pro.php on line 103

Fatal error: require_once(): Failed opening required ‘/home/content/p3pnexwpnas06_data02/26/3217726/html/wp-content/plugins/events-calendar-pro/src/Tribe/Main.php’ (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/p3pnexwpnas06_data02/26/3217726/html/wp-content/plugins/events-calendar-pro/events-calendar-pro.php on line 103

[Rika]

I deleted and uploaded TEC files through FTP. Then my site crashed.

Getting this error message

Fatal error: Call to undefined method Tribe__Events__Pro__Main::register_active_plugin() in /home/content/p3pnexwpnas06_data02/26/3217726/html/wp-content/plugins/events-calendar-pro/events-calendar-pro.php on line 43

[Cliff]

I can tell you’ve spent some time and stress on this, and I’m sorry this has happened.

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

===

That last error you shared seems like the full copy of Events Calendar PRO wasn’t uploaded to your site.

I would fully delete the plugins you have installed and then install fresh copies. Make sure you have a WordPress default theme like Twenty Seventeen active and no other plugins active. Then try to activate The Events Calendar, then Events Calendar PRO, then any other of our plugins, then others’ plugins, then your desired theme. At each step, click around your site and see if things are working well before continuing to the next step.

Please let me know how this goes for you.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts