[Cliff]

Hi, Tom.

1)

Please provide a screenshot of the issue you’re describing so I know exactly what you’re referring to. A video screencast may assist here too. It’s up to you…

2)

Please see https://theeventscalendar.com/knowledgebase/relabeling-the-venue-organizer-sections-in-event-meta/ to change the labels as you desire.

 

[Cliff]

Hi, Mat.

Please describe your setup, such as which ticket type you’re using (RSVP, WooCommerce, both, something else?)

Also, please explain what you’d like to have happen if someone is already logged in as a WordPress user.

Thank you.

[Cliff]

Hi Ikka.

Sorry you’re experiencing this.

I’ve been working on this issue reported by 2 other users but I haven’t been able to replicate the issue.

Here are the other 2 threads, for your reference:

• https://theeventscalendar.com/support/forums/topic/attendee-details-are-not-saving/
• https://theeventscalendar.com/support/forums/topic/no-attendee-info-wp-v4-7-1/

Looking through the information shared there may help you with ideas of what to test.

If I can find the right mix of what’s causing this issue for you guys and reproduce it myself, then I’ll log the bug with our developers.

Please do the following:

1. Please share your System Information in a Private Reply.
2. Please share your WooCommerce System Status Report in a Private Reply.
3. Please confirm if attendee meta information is working for RSVP type tickets but not working for WooCommerce tickets.

Please also share any other information you think may be helpful to work toward trying to reproduce this issue.

Following our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and seeing if that narrows down the cause of this will help too.

[Cliff]

Sure, no problem. Thanks for your effort here.

Please note that threads get Closed automatically after a couple weeks of inactivity (3 weeks I think). If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.
Thank you!

[Cliff]

I’m glad to hear that!

I’ll leave this thread open to await a reply once the fix is released in the plugin’s code.

Thanks.

[Cliff]

Good find!

Thanks for sharing here.

Have a good week 🙂

[Cliff]

Simon / Kevin,

It sounds like the site you’re using that API key at is not whitelisted (or is setup incorrectly) in your Google Maps API settings.

Please reference the information at the bottom of https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/ to point you in the right direction to clear this up.

Please let me know how this goes for you.

[Cliff]

Thanks for your thoughtful and thorough reply.

To be more accurate, this phrase is included in both of those “terms” links I previously shared as something we do not provide support for:

I would like to integrate the plugin with a third party plugin, theme or service.

As you’ve obviously experienced in the past, this is probably something all other plugin developers state (or at least act this way even if not officially stated) of their own products… so the “stuck in the middle” situation can occur. While this is never fun for you or for us, it’s just part of being reasonable with the level of support we’re able to provide and keep our plugins affordable.

That being said, since you have a relationship with Thrive, please do get in touch with them and report the issue and if they have code suggestions for us, they can surely contact us — or you and I can communicate back and forth through this thread to get messages to and from Thrive’s support.

I hope this is reasonable, and I truly do hope you get a solid response from them soon. Please let me know how we can help further and I’ll do my best for you.

[Cliff]

I dug into the code and this Events List comes from /wp-content/plugins/the-events-calendar-community-events/src/views/community/event-list.php

Line 147 is where it echos the Delete Button, but it’s not rendering for me with Community Events v4.4. Therefore, I logged a bug for that line of that file.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Our plugin does not create a WordPress page at /events, but maybe another plugin did, your theme did, or you manually did.

Our plugin will display the WordPress archive template for tribe_events custom post type instead of your WordPress page at /events

You can customize our templates via our Themer’s Guide but not via a page builder or WordPress post/page editor.

Please let me know if this information helps.

[Cliff]

I was able to reproduce this issue and submitted this pull request to Jetpack’s code, which resolved the issue for me: https://github.com/Automattic/jetpack/pull/6157

You might want to implement the fix yourself in your copy of Jetpack since this functionality is so important to your site.

I hope this helps!

[Cliff]

Thanks for all the details. I was able to reproduce this bug for all the files in that directory.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

My best guess is the issue has something to do with Line 222 of /src/Tribe/Meta/Field/Abstract_Field.php

[Cliff]

This reply is private.

[Cliff]

@smeedo, in this forum we try to keep threads to a single user’s issue to make sure we fully answer each person’s questions.

In light of this, would you please start a new thread for your own question(s) from this thread. Thanks for your understanding.

@kshein, how are things going for you?

[Cliff]

Thanks for sharing your experience, @dpeschio.

@goncalo, how are things going for you?

[Author]

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