[Cliff]

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[Cliff]

It looks like your theme is conflicting with the styles from Community Events.

Please switch to Twenty Seventeen theme and see how things appear then.

If you have follow-up questions about appearance, please create a new/separate thread and include your questions, screenshots, links, etc. in that new thread. We like to keep each thread to a single topic.

Thanks.

[Cliff]

You’re welcome. I’m glad that worked for you. Have a great rest of your week.

[Cliff]

That View Tickets link should add /tickets to the single event URL, like mysite/events/an-event-title/tickets/

What if you manually visit the /tickets link for your single event that you have purchased tickets for–does it work and display your tickets?

If things aren’t working as I’m describing, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

iman, I see you marked this thread as Resolved so I’ll Close it out. I’ll continue assisting you at your other thread.

Thanks.

[Cliff]

Thanks for the update.

The other two threads included testing on PHP 5.5.24 and 5.6.27. (Including my own localhost testing on 5.6.27 where mine did work on the latest versions of all our plugins.)

Let us know what you find out.

[Cliff]

Oh, and you might first try enabling WP_DEBUG and WP_DEBUG_LOG and sharing any debug messages you see while buying tickets, changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

[Cliff]

Hi, Alex. Sorry to hear this is happening.

You can view the Attendees report for each event separately, but there isn’t an overall “All tickets” view at this time.

To view an event’s Attendees, go to that event’s wp-admin edit screen, then go to the Tickets metabox, then click the “Attendees” link.

And if your ticket emails aren’t sending, you might want to see if all your site’s emails aren’t sending (e.g. password reset emails), in which case you may need to use an SMTP plugin or make sure your emails aren’t ending up in Spam/Junk.

Here are some SMTP plugins to consider (not a comprehensive list and all are third-party (not guaranteed or supported by us):

• https://wordpress.org/plugins/postman-smtp/
• https://wordpress.org/plugins/wp-mail-smtp/
• https://wordpress.org/plugins/easy-wp-smtp/

You could also use an email sending provider like https://wordpress.org/plugins/mailgun/ or https://wordpress.org/plugins/mailin/ or other alternatives.

I hope you make some progress with this information.

Please let me know how this goes for you.

[Cliff]

Hi, Michael.

We do not have an open affiliate program at this time, but I’ll pass your interest on to management as a “me too” vote to possibly release such a program in the future.

Thanks for your interest in this aspect of our business! 🙂

[Cliff]

Hi, Ryan.

For RSVP tickets, the Attendee Meta information gets stored in the _tribe_tickets_meta custom field, which is attached to a post of the tribe_rsvp_attendees custom post type.

Similarly for WooCommerce tickets, the Attendee Meta information gets stored in the _tribe_tickets_meta custom field, which is attached to a shop_order and/or a tribe_wooticket custom post type post.

As far as what code to leverage to get the Attendee Meta information into your application, I’d suggest looking through the files located in this directory: /wp-content/plugins/event-tickets-plus/src/Tribe/Meta/…

I hope this gets you headed in the right direction.

Please let me know how this goes for you. This would be a great thing for others to have too.

[Cliff]

Hi, iman.

In our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread for your additional questions from this thread. Thanks for your understanding, and I’ll answer only your first question.

So, about your first question, each logged-in user who buys a ticket (RSVP, WooCommerce, etc) then has this displayed when they visit the event’s single page view: https://cl.ly/3B2V0i2n3p2G

Please test this yourself and, if this isn’t what you’re looking for, please more completely explain exactly what you’re wanting. Sharing an annotated screenshot to markup what you’d like to see might help too.

[Cliff]

Hi, Peter. Sorry you’re experiencing this.

Not having automatic updates working isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

Here are the references for the latest versions and how to do updates:

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

If you cannot do automatic updates for PRO right now, please delete the plugin (you won’t lose data) then download the latest .zip and install and activate that (i.e. do a manual plugin update).

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

===

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

[Cliff]

Ah, I also see you’re using outdated versions of our plugins.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

Please let me know how this goes for you.

Thanks.

[Cliff]

Hi, iman.

Could you please specify which ticket type(s) you’re wanting this for?

Are you wanting this for WooCommerce tickets? Do you also sell other ticket types (RSVP, EDD, WP e-Commerce)?

[Cliff]

Hi, Andrew.

Sorry you’re experiencing this.

You might see if you can spot any console errors when trying to do this (especially when seeing something spinning indefinitely). If needed, you may reference our KB article Using Google Chrome Developer Tools.

I’d also suggest enabling WP_DEBUG and WP_DEBUG_LOG and sharing any debug messages you see while changing options, trying to reconnect Facebook, changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Please let me know what you find out.

[Author]

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