Where Do We Find The List Of Submissions / RSVP's In The BackEnd?

[Alex]

The confirmation email no longer sends and I don’t see a place to review RSVP’s / Submissions.

[Cliff]

Hi, Alex. Sorry to hear this is happening.

You can view the Attendees report for each event separately, but there isn’t an overall “All tickets” view at this time.

To view an event’s Attendees, go to that event’s wp-admin edit screen, then go to the Tickets metabox, then click the “Attendees” link.

And if your ticket emails aren’t sending, you might want to see if all your site’s emails aren’t sending (e.g. password reset emails), in which case you may need to use an SMTP plugin or make sure your emails aren’t ending up in Spam/Junk.

Here are some SMTP plugins to consider (not a comprehensive list and all are third-party (not guaranteed or supported by us):

• https://wordpress.org/plugins/postman-smtp/
• https://wordpress.org/plugins/wp-mail-smtp/
• https://wordpress.org/plugins/easy-wp-smtp/

You could also use an email sending provider like https://wordpress.org/plugins/mailgun/ or https://wordpress.org/plugins/mailin/ or other alternatives.

I hope you make some progress with this information.

Please let me know how this goes for you.

[Cliff]

Oh, and you might first try enabling WP_DEBUG and WP_DEBUG_LOG and sharing any debug messages you see while buying tickets, changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

[Alex]

Thank you. The only issue remaining is that the Attendee list is empty, sort of. See attached.

[Cliff]

Alex, was there an attachment you meant to include–possibly a screenshot?

Please also share your System Information. That will give me a lot of extra information to help diagnose the problem.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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