[Cliff]

Sorry for the delayed reply. Please try this code snippet:

https://gist.github.com/elimn/2aa55ee8e6a926d27cf6e693bc811217

and let me know how it goes for you.

[Cliff]

I can tell you’ve spent some time and stress on this, and I’m sorry this has happened.

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

===

That last error you shared seems like the full copy of Events Calendar PRO wasn’t uploaded to your site.

I would fully delete the plugins you have installed and then install fresh copies. Make sure you have a WordPress default theme like Twenty Seventeen active and no other plugins active. Then try to activate The Events Calendar, then Events Calendar PRO, then any other of our plugins, then others’ plugins, then your desired theme. At each step, click around your site and see if things are working well before continuing to the next step.

Please let me know how this goes for you.

[Cliff]

You may obtain previous versions at https://theeventscalendar.com/my-account/downloads/

Just use the version number drop-down to choose the version you want.

You should delete the plugin that’s installed and then install this newly-downloaded .zip

===

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

[Cliff]

Ah, yes, that’s a known bug currently. Sorry you’re experiencing this. It should be fixed soon via a plugin update.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now.

However, if you’re anxious to get it resolved right away, replacing the entire contents of this file:

/wp-content/plugins/the-events-calendar/src/Tribe/Asset/Bootstrap_Datepicker.php

with this code:

https://raw.githubusercontent.com/moderntribe/the-events-calendar/6888c3ae5da0d67f4aacc147157f005efba1e93f/src/Tribe/Asset/Bootstrap_Datepicker.php

resolved the issue for me. You might want to try it too.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Ah, yes, single event iCal exports are blank files at this time. Sorry you’re being affected by this.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. I’m pretty sure it’ll be fixed in a near-term plugin update.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Thanks for clarifying.

Please disable all WooCommerce extensions/add-ons and test Attendee Meta with WooCommerce tickets.

If you don’t have any WooCommerce extensions active, please copy report from wp-admin > WooCommerce > System Status (click the “Get System Report” button and paste that here in a Private Reply)

[Cliff]

Yikes, so sorry you went through all that.

So if you have Twenty Seventeen theme activated instead, and then start activate all those plugins, does Event Tickets free/core version then still crash the site?

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

If there are WP_DEBUG messages at /wp-content/debug.log, please share those.

If there aren’t, please leave WP_DEBUG and WP_DEBUG_LOG enabled and then activate your theme (expecting it to crash your site) and then share the WP_DEBUG messages (I’m sure there will be some in the case of your site crashing).

Hopefully the debug messages will tell us more about what’s going on.

Also, feel free to send me a copy of the latest version of the theme you’re using.

Thanks again for your effort here.

[Cliff]

Thanks for your effort figuring this out.

Are the WP_DEBUG messages only happening when on the Community Events form or on every page of your site?

Is a Jetpack Shortcode Embed on your Community Events form page?

Out of curiosity, must you have Anonymous Submissions enabled for your Community Events form?

[Cliff]

I apologize for the confusion there; thanks for setting me straight. I activated Ignition theme and Thrive Visual Editor plugin.

I added return true; to thrive_check_license() in the theme and tve_tcb__license_activated() in the plugin so things were usable.

I then tried to edit a Post with that plugin and did see the same issue. Issues like this, as expected, are typically visible as errors in the console. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

I noticed these errors: https://cl.ly/253M2G452T1J

1. “Uncaught ReferenceError: tribe_l10n_datatables is not defined” — /wp-content/plugins/the-events-calendar/src/resources/js/events-admin.js?ver=4.4.0.1
2. “Uncaught TypeError: Cannot read property ‘on’ of undefined” — /wp-content/plugins/thrive-visual-editor/editor/js/editor.min.js?ver=1.500.6

With Community Events deactivated, neither console error appeared.

Therefore (obviously), there’s a conflict between the two plugins. It even happened when the two plugins were active while using the Twenty Seventeen theme.

I will report it to our developers, but I’m not sure if/when it might ever get any attention because we don’t officially support non-default themes (e.g. Twenty Seventeen), per our Scope of Support / Terms.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your theme author, personal developer, and/or reference our documentation and list of known customizers.

[Cliff]

I understand it can be time-consuming and frustrating to do such troubleshooting, but it’s part of WordPress troubleshooting, not just for our plugins.

I’ll leave this thread open in case you do get to do full testing and/or have additional feedback for us.

Please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.

Thank you!

[Cliff]

In that case, please provide screenshots of the wp-admin event date/details and the ticket’s details.

[Cliff]

Thanks for helping, Eberhard. Carol, please let me know how things go for you.

[Cliff]

Oh, I do see your plugins are not at their latest versions.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

 

[Cliff]

Interesting…

I see your site uses Yoast SEO, which generates this in the head of your page:

meta property="og:image" content="http://www.contactcentrecentral.com/wp-content/uploads/2017/01/Catch-all-Page.png"

Therefore, that’s the image I’d expect the social networks’ sharing previews pick up. I tried your link in Facebook’s Sharing Debugger and it did not choose that image: https://cl.ly/1t3W3b07212W

This is the image it chose: http://www.contactcentrecentral.com/wp-content/uploads/2016/09/Banner-Ads-4.jpg

I also tried http://www.contactcentrecentral.com/conferences/ in Facebook’s debugger and it said og:image should be specified even though I looked at that page’s source code and it is… and it’s the same as the /2017-02/ og:image

We can’t really help with social sharing issue like this, especially with other developers’ themes and plugins at play here. However, I hope the information I shared assists you in some way.

Please let me know if you think there’s more I can try to help with here. For example, if your site is in Testing for Conflicts mode (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and it’s still acting unexpectedly.

[Cliff]

Hi, John. Sorry you’re experiencing this.

Firstly, the file that error is referring to is in your theme’s template override folder. Please reference our Themer’s Guide for further information.

I’d suggest removing your theme’s custom single-event.php file and starting over with the one from the current plugin version’s single-event.php file — then re-add your customization(s) there, if even needed anymore.

Secondly, I did not see an image/screenshot come through, if that’s what you were referring to by stating, “Here’s a snapshot of my problem.”

[Author]

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