[Cliff]

Hi, @iain.

Thanks for your question.

Here’s a snippet for the admin to get a copy of each ticket that the user receives, which should have some or all of the information you’re wanting:

https://gist.github.com/cliffordp/4f06f95dbff364242cf54a3b5271b182

Please let me know how this goes for you.

[Cliff]

Hi, Daniel.

Please reference https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/ and let me know if you have any follow-up questions.

[Cliff]

Hi, @mla.

I’ve seen some other users reporting this issue–and thanks for posting your own thread about it–but I haven’t been able to reproduce it.

Also, in our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread for your additional questions from this thread. Thanks for your understanding, and I’ll answer only your first question about Photo View.

I saw two console errors at http://www.wmcn.org/events/photo/, but I don’t think they would affect Photo View:

1. You have included the Google Maps API multiple times on this page. This may cause unexpected errors.
2. Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys

(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

 

You should disable the other plugin or theme option that is loading the Google Maps API, and you should reference https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/ to get an API key setup for The Events Calendar’s settings.

Specific to Photo View, as I said, I haven’t been able to replicate this issue or find a common denominator (e.g. same theme) amongst the other reports of this. Also, at your Photo View, no events appear. At another person’s, they all appear and then all but one disappear.

Please try troubleshooting the issue by disabling various plugins (and possibly even switching to Twenty Seventeen theme) and see if you can determine any specific plugin or theme option that is causing this.

Of course, we always recommend restorable backups of your files and database before troubleshooting.

Please let me know how this goes for you.

[Cliff]

Hi, John.

I’ve seen some other users reporting this issue, but I haven’t been able to reproduce it.

I didn’t see any console errors at either of your links. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

On my local testing site, I even tried Divi version 3.0.34 (their latest version).

I see you’re using Divi parent theme version 2.7.10 on your production site and 3.0.34 on your staging site.

Please try troubleshooting the issue with which plugins you have activated and see if that helps narrow down the cause of this.

[Cliff]

Hi, Tom.

Sorry you’re experiencing this.

Please reference https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

If you have any follow-up questions, please provide a link to where this is happening on your site.

If you share an annotated screenshot or video screen capture, it might help communicate what you’re seeing and what exactly the issue is.

[Cliff]

Titus, please let us know how you get along with Shadi’s recommendations (thanks, Shadi). The Say What plugin (third-party, not guaranteed or supported by us) might be the easiest solution for you.

You might also want to request renaming as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Nick.

For the future, please note that threads get answered in the order they come in, so bumping doesn’t help.

To your issue, I visited that URL and it was a 404.

Could you please provide me the steps to replicate this behavior–e.g. what option or custom code set to 600 causes this? If you share an annotated screenshot or video screen capture, it might help communicate what you’re seeing and what exactly the issue is.

[Cliff]

Hi, Mary.

This may be possible via custom coding.

However, here is an Extension plugin that will make your wp-admin Attendees Information page less cluttered, if that’s part of the struggle with this.

If this doesn’t really solve your issue, you could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Cliff]

Hi, Johannes.

Thanks for your question and letting me know you’ve got most of it sorted out already.

The QR code is added via tribe_tickets_ticket_email_ticket_bottom action hook.

Therefore, if you wanted to add something near the QR code, you could output your own content via that same action hook too.

Please let me know how things go for you.

[Cliff]

Hi again.

Please follow the troubleshooting steps at the other thread I just replied to and see if that resolves both that and this issue.

[Cliff]

Hi. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Michelle. Our plugin creates one master calendar, but you can create the appearance of multiple calendars by using Event Categories.

Examples:

• main/master calendar where all the site’s events appear: http://wpshindig.com/events/
• WP Meetups category calendar: http://wpshindig.com/events/category/wp-meetups/
• Learning category calendar: http://wpshindig.com/events/category/learning/

There are additional methods and documentation at our Can You Have Multiple Calendars? KB article.

Please let me know if this clarifies things for you.

[Cliff]

Hi.

Please have PRO installed and active on your site and reference https://theeventscalendar.com/knowledgebase/embedding-single-events-tribe_event_inline-shortcode/

You can try one of the examples from that KB article and see if it works for you. If it doesn’t, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Awesome, thanks so much for sharing with us and others!

Have a great rest of your week.

[Cliff]

Becky, please provide the full customization you have in place (both snippets). I’ll see if I can reproduce it.

[Author]

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