[Cliff]

Hi, Todd.

We do not have any package/dependency manager functionality.

I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/7593003-composer-repo-link-for-pro-plugins

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

 

[Cliff]

Very interesting because reCAPTCHA only applies for Anonymous Submissions. If someone is logged in, reCAPTCHA won’t appear.

I wasn’t able to replicate this on my single site. Are you able to replicate this on any other site, whether multisite or not?

[Cliff]

Hi, Nathalie. Thanks for your interest in our plugin suite.

1)

We have this information regarding translations:

• Translating the premium plugins
• Translating The Events Calendar (free/core plugin)
• How to Override Plugin Language Files (custom language files on your own site)
• Customizing/Changing any bit of text (actual code snippet is at the very bottom) — or using the Say what? plugin (third-party, not guaranteed or supported by us) might be easier to setup and use to do the same thing as our provided code snippet

2)

You can use the WordPress Customizer to set a custom color scheme but then you might also need to implement some custom CSS as well. It’s your choice.

3)

We provide support via our paid forums, but if it’s a theme conflict/issue, it would be outside our Scope of Support / Terms.

We also have these resources available:

• Our free support forum for The Events Calendar (for bug reports and users helping each other — no usage support provided by us)
• Our free support forum for Event Tickets (for bug reports and users helping each other — no usage support provided by us)

To be clear, neither of the first two things requires a paid license, but you are of course welcome to still purchase Events Calendar PRO.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Deborah, thanks for your effort. Sorry it didn’t yield any resolution yet.

I asked others to look and there haven’t been others reporting this or able to replicate it.

My best guess, since “20” is added to everything (because “25” does not become “2525”), is that there’s a space being added somewhere — maybe some custom coding or another plugin — that adds a space, which in HTML is escaped as “%20” and then something like (int) or intval() is applied to “25%20” and that makes it become “2520”.

So that’s my best guess and I’d recommend looking really hard for an extra space somewhere (I know it’s not the easiest thing to find sometimes)…

Please let me know what you find out… it might be best to delete our plugins and re-install fresh versions just to make sure.

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

[Cliff]

Well I was able to replicate this issue and therefore have logged the bug. Sorry about this.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Sorry to hear that. We currently have a bug reported by many users that scheduled imports are not working.

However, if you re-imported the same calendar, it should have not duplicated pre-existing events.

Although it’s not good to have duplicates, I’d recommend taking it as an opportunity to pull all the postmeta from your database for an event that was imported previously and then also for the duplicate version that was just imported.

Once I receive that from you, I can take a look and see if it looks how it should because maybe this would lead to determining what the cause of the error might be.

[Cliff]

Thanks very much for your effort here. I’m glad you’ve got things sorted for now.

Have a good week.

[Cliff]

I think this might fall into a currently-logged bug about scheduled imports not working at this time (unfortunately, we don’t have a known reason why at this time).

Regarding the “updated” instead of “new”, that’s because there’s postmeta that gets saved with each imported event if it originally came from an EA import.

To confirm if this is the bug I suspect it may be: if you run a manual import (instead of scheduled import), do new events get added?

Also, were the previously-imported events that said they were updated actually updated? In other words, was there an event that had its data change?

[Cliff]

Thank you for sharing this. I suspect you have some custom code that is using these deprecated items:

• tribe_get_meta()
• /wp-content/plugins/the-events-calendar/src/deprecated/Tribe__Events__Meta_Factory.php

Please search your custom code for any use of either of these two.

[Cliff]

You bet! 🙂

[Cliff]

Hi, Eric. I understand getting everything working is important and time-sensitive.

If I understood your last reply correctly, deactivating WPML caused the calendar to work (by this I assume you mean the Permalinks appeared again). This leads me to believe another plugin is conflicting with WPML but also this conflict is affecting our plugin’s operation.

Please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Please also be aware that we cannot provide support for non-default WordPress themes (like Twenty Seventeen) or your own theme customizations (Themer’s Guide), per our Scope of Support / Terms. If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Finally, in our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future.

Thanks for your understanding and please let me know the results of your WP_DEBUG testing.

[Cliff]

I’m glad you got it figured out, and thanks for that feedback.

I’ve updated https://theeventscalendar.com/knowledgebase/configuring-filter-bar/#additional-fields accordingly.

Please let me know if you have any additional feedback.

[Cliff]

Sophie, if you want say Product 173 to be added to all carts whenever a WooCommerce ticket is added to the cart, there are surely code-based ways to do this. Could you please clarify if this is what you’re after?

If yes, do you want the quantity to be the same (e.g. 3 Woo tickets added means 3 of Product 173 should also be added)?

[Cliff]

Sean, I can understand wanting this fixed ASAP. Our development team has many features and bugs to prioritize and strategize.

We do not provide ETAs for feature or bug releases, but we do update the relevant forum threads once a bug fix is released. Therefore, we ask that you await a reply here. It could be soon (1-2 months) or further in the future, depending how it gets prioritized, but I can tell you it won’t be sooner, just based on our current workload and scheduling.

Again, thanks for your patience and understanding.

[Cliff]

Thanks, Craig.

Could you please provide me the CSV file you used to test so I can see if I can replicate the issue on my testing site as well?

[Author]

Posts