[Cliff]

Hi. the /todos link worked for me: https://cl.ly/0R17443k0S0F

And the Month View seems to be working compared to your screenshot: https://cl.ly/3S0b1N0o1D0h

Are you no longer experiencing these issues?

[Cliff]

Hi, Barbara / Eugene. Sorry you’re experiencing this.

Could you please clarify how they have the same WP ID? Would you be able to share an annotated screenshot, screen capture video, and/or relevant URLs to clarify exactly what’s happening here?

Thank you.

[Cliff]

Hi. I visited both links and the /2017-06-01 link did NOT redirect to the /all link for me. I suggest you clear your browser cache for that issue.

As for the /all link showing other events, I did see that. Since this isn’t a known issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Robert. We’ve seen this issue with the Divi theme. Please reference https://theeventscalendar.com/knowledgebase/divi-pagination-problems/ and let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Chris. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

You’re welcome!

[Cliff]

Melanie, I understand your hesitation based on prior experience, but the steps I provided are necessary–either all or some of the steps, depending on each situation–to narrow down the cause of any particular issue.

Your suggestion to recommend first taking full backups is good; thank you for sharing that.

Typically, changing themes and changing back again shouldn’t cause problems–and if it does, it might be a sign of a less-stable setup, which might be a signal toward why something with our plugins isn’t working as it ideally should.

If you’d like to not worry about the automatic system information coming through, we can close this thread and you can just copy/paste it for future support threads.

Please let me know how you’d like to proceed with this thread.

[Cliff]

Thanks for your effort here.

Because they’re 404s, I’d say they’re not created. And the only way Google would know about them is if your site told them about it.

Please let me know if you find out anything else in your additional testing.

[Cliff]

Thanks for those details.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

This reply is private.

[Cliff]

Sorry you didn’t get my previous reply; I replied that I didn’t get your attachments. Did you want to re-send them? (FYI: They do not come through via email.)

[Cliff]

I’m glad you’re all sorted now. Thanks for the update!

[Cliff]

I understand and am sorry we didn’t get to a resolution on this.

I have processed a refund for Order #1287532

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Thank you.

Here’s the diff: https://www.diffchecker.com/loL5DYCe

The issue with the webcal://connect.esu9.org/Workshops/iCalendarSubscribe.aspx source is that the UID is not assigned or consistent. The UID is how our plugin detects duplicates.

You can read more about UID at https://tools.ietf.org/html/rfc5545#section-3.8.4.7

[Cliff]

I understood what you were saying but was thinking out loud that it’s oddly coincidental since these 2 fields require each other.

I spun up a subdomain multisite and was able to recreate both issues there so I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Author]

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