[Cliff]

Hi, Richard. Sorry you’re experiencing this.

Please confirm if this would be the correct way to try to replicate this:

1. Import an event from Eventbrite
2. Disconnect from Eventbrite (manually or after some time period)
3. All previously-imported events are no longer detecting the Eventbrite connection even though it was there previously.

Please also describe how your Eventbrite connection was lost or reset.

Finally, could you please provide the full postmeta information from your database for this event (screenshot or CSV is fine)?

[Cliff]

Hi. This might be the snippet you need (or you could customize it if it’s close but not exact):

https://gist.github.com/cliffordp/8bceb54b440fbe9de1d42df6f231cc7a

Please let me know how this goes for you.

[Cliff]

Hi again, Chris.

No news that I’m aware of, but I don’t actively use FUE. As stated before, another user said their latest version (maybe out of beta by now?) was working… maybe you should check back with them about this.

Please do keep me updated about their progress and response.

[Cliff]

Saha, sorry you’re unhappy with how things are working at the moment. Hopefully I’ll be able to help you understand how/why something’s happening or fix something if it really is broken in some way.

FYI: In our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread for your additional questions from this thread; thanks for your understanding.

1. Here’s how your WooCommerce orders with multiple tickets should look: https://cl.ly/1M000S2U0g2H — note where there is the same order number (3 tickets purchased in a single order) and yet the ticket numbers (not the order number) are unique. Note that this extension is available to highlight where there are multiple tickets purchased in a single order, along with a button to expand/collapse them.
2. You should go to wp-admin > Events > Settings > Tickets tab and make sure your settings are what you want them to be, like this: https://cl.ly/0N1H2t2u1L3m
3. The ticket’s featured image should be coming through, per this code: https://github.com/moderntribe/event-tickets/blob/4.4.8/src/views/tickets/email.php#L240-L244 — however, the event’s featured image is not coded to be displayed. You could make this customization yourself via our Themer’s Guide, but I also logged it as an internal feature request for our developers to consider.

I tested #3 and it does not currently work even if a WooCommerce ticket Product does have a featured image set (i.e. the ticket image).

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi, Jason.

We don’t guarantee compatibility with WooCommerce extensions (per this), but my guess is something with the priority of the action hook(s).

I’d suggest asking their support. Feel free to give them a copy of our Event Tickets and Event Tickets Plus plugin .zip files if they’re willing to help here.

Please let me know how this goes for you.

[Cliff]

Hi, Paul. Thanks for your interest in our plugin suite.

Events Calendar PRO is required to enable recurring events functionality, but we do not have “duplicate event” functionality — although this plugin exists and might do what you’re wanting (third-party, not guaranteed or supported by us).

You are correct about Event Tickets Plus to enable collecting attendee information.

There isn’t current functionality to allow just anyone to see the attendees list with full details. This may be possible via some custom coding, depending on your exact requirements.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Raúl. Thanks for your interest in our plugin suite, specifically Event Aggregator.

1. If you can access the URL when logged in to your account, you should be able to import it.
2. Featured images do get imported.
3. Once imported, it’ll look like any other event on your site as if you manually entered it.
4. I’d guess parts of it would work because our Events, Organizers, and Venues are 3 different custom post types… but it may not work exactly how you’d like if it can’t search by custom fields, where things like the Start Date and End Date are stored.
5. There are action hooks you could use to include something like that. Once you have a paid license, we could assist further in our premium support forums.
6. See #3… all events will look the same. The front-end won’t look different for imported vs manually-entered events. You could view our demo site for a general kicking of the tires, though: http://wpshindig.com/

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi. Yes, several months back we abandoned trying to keep all the versions to be the same number for visual purposes (just looking the same).

You can visit your Downloads / Version Numbers page to check the latest versions.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi. Sorry you’re experiencing this. It’s not something I’ve heard reported before.

To help further with this, we’d need to be able to know how/why it’s happening.

Would you be able to share an annotated screenshot, screen capture video, and/or relevant URLs to clarify exactly what’s happening here?

[Cliff]

Hi, Rachel. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Jason.

You can reference how the “Near” search gets added from the PRO add-on to the core plugin’s Tribe Bar. Search for “setup_geoloc_filter_in_bar” in /wp-content/plugins/events-calendar-pro/src/Tribe/Geo_Loc.php

This function utilizes the “tribe-events-bar-filters” filter so you shouldn’t need to alter the core plugin files.

Please let me know how this goes for you.

[Cliff]

Hi, Colin.

Thanks for your interest in Community Events.

We don’t have any duplicate post detection or prevention, and I haven’t personally heard of this use case for it before.

You could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

I would recommend searching online for existing solutions. One of these look good (third-party, not guaranteed or supported by us):

• https://www.wp-tweaks.com/wordpress-prevent-duplicate-post-titles/
• https://wordpress.org/plugins/delete-duplicate-posts/

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Excellent! Glad to hear it. Have a great rest of your week.

[Cliff]

This reply is private.

[Cliff]

Hi again, Barbara/Eugene. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Author]

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