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Hi, Vanina.
Thanks for your interest in Event Tickets Plus.
If you start to create a ticket for a recurring event, there will be a little question mark notice that reads:
Currently, tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.
You should add your vote to this existing feature request for Event Tickets to support PRO’s recurring events.
Something some users are doing right now is using PRO’s recurring events to populate their events calendar but then breaking each occurrence from the series to turn them into single events — basically using PRO as an event generator but not actually using its recurring events functionality on the front-end. Others are just dealing with the tickets on recurring events even though you can’t then tell <i>which</i> occurrence they reserved the ticket for… use this information for your own reference but please don’t take it as any sort of recommendation.
Please let me know if you have any follow-up questions on this topic.
Hi. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.
We don’t answer support questions for The Events Calendar core/free or Event Tickets core/free or their paid add-ons in the Pre-Sales forum.
If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.
Thank you for your understanding and thank you for using our plugins.
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Possibly helpful references:
- Our plugins’ feature requests forum
- Our free support forum for The Events Calendar (for bug reports and users helping each other — no usage support provided by us)
- Our free support forum for Event Tickets (for bug reports and users helping each other — no usage support provided by us)
Ah, yes, that’s what I meant–Event Category with ID 312.
Are there URLs where it does and URLs where it does not trigger?
Then, does the first error appear if PRO is deactivated?
Hi, Mathew.
Could you please provide the full stacktrace / debug message(s) and the URL you visit to trigger it?
Hi, Patti. Thanks for the detailed report.
1)
Could you please provide the URL at which you are able to trigger this message? — is it when viewing Post ID 312? — is Post ID 312 a recurring event?
2/3)
In our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread for this additional question. Thanks for your understanding, and I’ll answer only your first question.
From my Nov 12 response:
The order numbers are sequential and could, in theory, get duplicated if multiple people are buying tickets at nearly the exact same time and while your site is trying to get a response from get_post_meta() and update_post_meta().
My searching through our internal bug reports didn’t find the previously-logged bug report, but now I did (I added the keyword “duplicate” that wasn’t there before — it was “same” before).
So I guess I should say we haven’t replicated the issue. I will point out that no other users have reported this happening, but I do think it’s a valid concern for the sake of hardening our plugin for high-traffic sites. A developer said they might be able to get to it within 1-3 months (but not a guarantee). I know that’s not what you want to hear, but I’m passing along a realistic expectation instead of saying “soon” and having you guess that might mean “2 days”.
That being said, if you’re concerned about supporting such high-traffic activity, I’d strongly suggest upgrading from PHP 5.6 to PHP 7, as recommended by https://wordpress.org/about/requirements/. And I see you’re on WP Engine. They heavily cache many things; I don’t know if that would be relevant in this situation but I wanted to share it as a possibility before I forgot about it.
You might also benefit from investigating this further on your own with the help of a developer familiar with our plugin suite.
I’ve tried to be as transparent as possible here; hopefully it helps in some way.
This is a good example of why, in our forums, we try to keep each thread focused on just one issue at a time to ensure we fully understand and answer each of your questions/issues. Please keep this in mind for the future.
Issue 1:
I understand you created this event to recur until September 30, but it looks like it only created events through August 19.
I’d suggest trying a few things:
- Create a new event (like a duplicate) and see if it does generate the correct dates all the way through the end, as expected. If it does, maybe try re-saving this original event to get it to re-generate correctly. Note that it may not do so unless you change the recurrence pattern, like extending it out 1 more week.
- Maybe change your date format from DD/MM/YYYY to YYYY-MM-DD and then try regenerating a new recurrence series and see if that makes it work.
Of course, we always recommend restorable database and file backups before modifying anything on your site.
Issue 2:
Since your /todos link worked for me, are you no longer experiencing this issue?
Issue 3:
http://coordinacioncultural.com/eventos/?tribe_venues%5B%5D=13923 (Month view filtered by this venue) matches what’s at http://coordinacioncultural.com/evento/talleres-creativos-vivanco-kids/todos/
FYI: I noticed that, when I use the Tribe Bar to select August, the URL should change from http://coordinacioncultural.com/eventos/ to http://coordinacioncultural.com/eventos/2017-08/ but it did not. This leads me to believe there is something wrong with your site (possibly a plugin or theme conflict). However, you might be okay with this as-is… so please let me know if you are no longer concerned about this issue since your events are displaying in the August Month View.
Issue 4:
I also noticed your Google Map is not displaying, and the reason is because you have not entered your Google Maps API key at wp-admin > Events > Settings > APIs tab
Chris, does the CSS snippet here solve the issue for you as well?
The first wasn’t confirmed by the user, closed after inactivity.
The second was the same (although in Private Replies).
The third said, “We have seen that issue on occasion, but very rarely and we couldn’t find a specific reason why this is happening. What we can do is to start troubleshooting,” and we haven’t heard back from that use yet, either.
The fourth (the one I handled) was the same after checking their rewrite rules and not seeing anything obvious there.
In summary, multiple staff have attempted to replicate the issue and haven’t been able to. We have asked users to follow our Testing for Conflicts steps and haven’t heard back from them yet.
Please keep things constructive in this and future threads. I look forward to hearing back from your (and others’) testing results.
If we figure out there’s a conflict with a particular plugin or combination of settings, we can do our best to avoid it in the future or correct a bug.
Welcome to WordPress customizing!
Best practice for adding custom code (like to implement a PHP snippet to modify The Events Calendar) is to create a functionality plugin, unless it’s something specific to your theme, in which case best practice is to make sure you’re using a child theme<i>,</i> then add the customization to your child theme’s functions.php file.
I hope this information helps!
We don’t know of another CSV import for our plugins, but it’s possible a generic one could work if you properly map the custom fields. I’d suggest manually-creating an Event, Organizer, and Venue — filling in all the possible fields for each — and then tell the CSV importer the names of the custom fields.
Of course, we always recommend restorable database and file backups before modifying anything on your site.
Please let me know how this goes for you if you choose to try it out.
