Import Mapping Issue

[Craig]

I’m having difficulty importing an Event CSV. The difficulty seems to be that the mapping is wrapping after Column K and instead of recognizing column L, it inserts the A column value from the next row down.

The behavior I’m seeing, then, is that the “Featured Image” column is instead grabbing the Event Name from the next row.

I’m attaching the CSV file to be looked through. I believe everything is formatted correctly.

[Cliff]

Hi, Craig.

Please sign into your Google account (any Google account) and then visit this link: m.tri.be/mockdata

It will generate CSVs for you to compare to what you’re having trouble with. If you experience the same issue with importing one of these CSVs, please let me know.

FYI: we also have this CSV reference.

Please let me know how this goes for you.

[Craig]

I uploaded the test data supplied. The featured image did not load, however. Everything as far as the mapping seemed fine, though.

I’ll definitely need to be able to get the images uploaded.

Thanks,
Craig

[Cliff]

Thanks, Craig.

Could you please provide me the CSV file you used to test so I can see if I can replicate the issue on my testing site as well?

[Craig]

Hi Cliff,

Here you go. I downloaded this from the the google sheet you provided.

Thanks,
Craig

[Cliff]

Well I was able to replicate this issue and therefore have logged the bug. Sorry about this.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Craig]

Hi Cliff,

Thanks for letting me know about the patch. Unfortunately, I have a site that’s about ready to go live with the exception of pretty images for the Events.

Is there any other CSV import plugin that is compatible with TEC? I’ve done some of this in the past, but they have caused issues with end dates.

Thanks,
Craig

[Cliff]

We don’t know of another CSV import for our plugins, but it’s possible a generic one could work if you properly map the custom fields. I’d suggest manually-creating an Event, Organizer, and Venue — filling in all the possible fields for each — and then tell the CSV importer the names of the custom fields.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

Please let me know how this goes for you if you choose to try it out.

[Craig]

This reply is private.

[Cliff]

This reply is private.

[Victor]

Hi Craig!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-6-may-2018/

We apologize for the delay and appreciate your patience while we worked on this.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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