€ symbol not displayed correctly

[Deborah]

Hi,

The price in € set up for this event (20€) has a strange rendering as it appears as “2020” : http://atelier-de-styliste.com/atelier/croquis-mode/
I’ve set up € as my default currency in Tickets Pro and Woocommerce settings.
Do you have any idea where this issue comes from?

Thanks in advance,
Deborah

[Cliff]

Hi, Deborah. Sorry you’re experiencing this.

Could you please also provide me a screenshot of this event’s wp-admin event edit screen, including the tickets edit area showing the price?

[Deborah]

Sure, here it is.

Best,
Deborah

[Cliff]

Thanks. Could you please also expand the ticket and screenshot its settings to me?

Also, please share your System Information in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

[Deborah]

This reply is private.

[Cliff]

Thanks for all the details. I wasn’t able to replicate the issue on my testing site.

Please try changing the price from 20 to something else (like 21 or 30 or 5) and see what happens. Please make sure you don’t have any spaces in the price field when saving.

Please let me know how this goes for you.

[Deborah]

Weird, right?
Well, the weirdest thing is that I still have the issue when changing the price. 25€ becomes 2520 on the front-end…

[Cliff]

In this case, since it isn’t currently a known issue from other users, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please re-share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Deborah]

This reply is private.

[Cliff]

Deborah, thanks for your effort. Sorry it didn’t yield any resolution yet.

I asked others to look and there haven’t been others reporting this or able to replicate it.

My best guess, since “20” is added to everything (because “25” does not become “2525”), is that there’s a space being added somewhere — maybe some custom coding or another plugin — that adds a space, which in HTML is escaped as “%20” and then something like (int) or intval() is applied to “25%20” and that makes it become “2520”.

So that’s my best guess and I’d recommend looking really hard for an extra space somewhere (I know it’s not the easiest thing to find sometimes)…

Please let me know what you find out… it might be best to delete our plugins and re-install fresh versions just to make sure.

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

[Deborah]

Well, thank you for your answer but it still doesn’t work, although I’ve made all the tests possible (deactivate all other plugins doesn’t solve the issue, nor re-installing the Events Calendar and Event Tickets).

I’ve already spent too much time on this issue and I’ve reached a point where I don’t know what to tell my client about its resolution, so I would appreciate if you could refund me for this purchase in order to use another plugin, which will hopefully work better.

Best,
Deborah

[Cliff]

I understand and am sorry we didn’t get to a resolution on this.

I have processed a refund for Order #1287532

Please let me know if you have any follow-up questions on this topic.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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