[Cliff]

Hi, Patrick.

The WP_DEBUG messages will hopefully be corrected by updating all your Modern Tribe plugins (and WordPress core):

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

[Cliff]

Could you please provide the .ics file (or iCal URL) so I could take a closer look and possibly try to replicate the behavior?

[Cliff]

In that case, please complete our Refund Request Form and link back to this thread for reference. Also specify which Event Aggregator license you’d like to have when submitting the refund form.

When I previewed importing from https://finearts.tcu.edu/events/category/department-of-theatre/, I see this: https://cl.ly/060A3N273518

Although that first https://finearts.tcu.edu/event/the-playwrights-stage/ event isn’t there, the rest are.

If you change the “Refine” date to be further in the past than just today, maybe it’ll then show up. Please try it and let me know what you experience.

[Cliff]

Thanks so much for the details.

Because there was mention of “failed to open dir: Permission denied”, please ask your web host to correct the permissions for your server.

Please reference:

• https://codex.wordpress.org/Hardening_WordPress#File_Permissions
• https://codex.wordpress.org/Changing_File_Permissions

Please let me know how this goes for you.

[Cliff]

Sorry, I missed that it was Week View; you’re right. I mistakenly saw your screenshots as Month View.

You’re correct that Week View is only available via PRO.

I see that you have both Week and Month views checked (amongst others) at wp-admin > Events > Settings > Display tab, so they should be displaying just fine.

If it’s still not working for you as expected, please share a link to your events page.

[Cliff]

Thanks for all your effort and the details.

You said:

…it seems the admin who confirms the payment of an EDD order is assigned the tickets, not the customer.

Could you please confirm if the purchaser is a signed-in WordPress user or an anonymous purchaser?

[Cliff]

Thanks for your effort and the details.

Could you please link me to an event where this isn’t working for you — and also send a screenshot of this ticket’s settings in the event’s wp-admin edit screen?

[Cliff]

Goutam, sure we can refund your purchase of Events Calendar PRO. Sorry for the confusion.

WPShindig.com is a demo of all of our plugins, not just PRO. Examples:

• Event Tickets Plus is demoed at http://wpshindig.com/event/events-tickets-demo/
• Eventbrite Tickets is demoed at http://wpshindig.com/event/eventbrite-tickets-demo-event/
• Community Events is demoed at http://wpshindig.com/events/community/add
• etc.

I processed your refund request and you should see the funds back in your account within a week.

Let me know if you have any follow-up questions about this topic.

If you change your mind, you’re welcome to re-purchase PRO and/or purchase our other add-ons.

Have a great rest of your week.

[Cliff]

Hi, Pascal.

Sorry to hear about the difficulties you’re having here. I’m dropping in to help with some code, and then Courtney will continue seeing you through to the end…

You could add this code snippet to customize the widget’s link to something custom (whether on your site or not):

https://gist.github.com/cliffordp/d5cade1485a3275b5e26669062481528

Because filtering the output of tribe_events_get_list_widget_view_all_link() affects all widgets’ output, you could, instead, choose to follow our Themer’s Guide and override /wp-content/plugins/events-calendar-pro/src/views/pro/widgets/list-widget.php with your own customized copy of it, placed at [your-active-child-theme]/tribe-events/pro/widgets/list-widget.php, and replace Line 39:

$link_to_all = tribe_events_get_list_widget_view_all_link( $instance );

with something custom like this:

$link_to_all = 'https://www.google.com/';

and make no other changes to this file.

Please let us know how this goes for you.

[Cliff]

Wesley, I experience the same as you reported with those links.

Could you please send us a database dump, like via PHPMyAdmin, Duplicator, or another tool (such as WP Engine’s own tool) — in a Private Reply?

We might be able to see something odd in there regarding these redirects… but please know that diving into the database is above-and-beyond our normal scope of support and we may not be able to find the ultimate source of this issue, partly because it could be something even at the .htaccess level, too.

Have you asked your host about this issue?

[Cliff]

Hi, Frank. Welcome and thanks for your business!

There’s no functional difference between the Personal, Business, or Agency level licenses–just the higher number of allowed sites. Could you please explain what gave you that impression, specific to the Agency level license?

The first screenshot you uploaded looks like a customized version of our List View. It might have come from the site owner’s custom code or maybe the theme they used.

The second screenshot you uploaded is our Month View, possibly with some color customizations via our WordPress Customizers options.

These 2 views and the Customizer options are all available as part of our free/core The Events Calendar plugin; you do not need Events Calendar PRO for any of these features.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, SC. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi. It should appear at wp-admin > Events > Settings > General tab > “General Settings” section > “Duplicate Venues & Organizers” option/button

Please double-check and let me know if you can find this option/button.

[Cliff]

Hi, Russell.

If this is happening only for recurring events, it’s because Event Tickets (ET) / Event Tickets Plus (ET+) do not support PRO’s recurring events.

If you start to create a ticket for a recurring event, there will be a little question mark notice that reads:

Currently, tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.

You should add your vote to this existing feature request for Event Tickets to support PRO’s recurring events.

Something some users are doing right now is using PRO’s recurring events to populate their events calendar but then breaking each occurrence from the series to turn them into single events — basically using PRO as an event generator but not actually using its recurring events functionality on the front-end. Others are just dealing with the tickets on recurring events even though you can’t then tell which occurrence they reserved the ticket for… use this information for your own reference but please don’t take it as any sort of recommendation.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Jimmie. Sorry you’re experiencing this.

The Event Tickets Plus Attendee Meta fields should show up appear right where the ticket quantity is changed from 0 to 1, 1 to 2, etc. and should display once per quantity input.

Since this isn’t currently a known issue, I’d suggest following these recommended troubleshooting steps for your own site:

Please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out. If you can’t figure it out, please send a link to this event so I can try it out in my own browser.

Thanks.

 

[Author]

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