Help page blank after turning on logging

[SC]

Hello.

I recently turned on logging in the help section of the plugin. (Events > Help)

To be more specific, I changed the Logging Level from Disabled to Warnings and Errors.

Right afterwards, when I try to go back to the help section, the page is blank. I would like help in getting the help section loaded properly.

I have turned off all plugins and change the theme to Twenty Seventeen. I still get the blank page.

Thank you.

[Cliff]

Hi, SC. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[SC]

This reply is private.

[Cliff]

Thanks so much for the details.

Because there was mention of “failed to open dir: Permission denied”, please ask your web host to correct the permissions for your server.

Please reference:

• https://codex.wordpress.org/Hardening_WordPress#File_Permissions
• https://codex.wordpress.org/Changing_File_Permissions

Please let me know how this goes for you.

[SC]

This reply is private.

[Cliff]

Hi. I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[SC]

This reply is private.

[Cliff]

This reply is private.

[SC]

This reply is private.

[Cliff]

Which exact option did you change and what did you change it from and to?

The “a:” part of things — although not sure exactly which item you’re referring to — sounds like the data was serialized, which shouldn’t be modified by hand.

We always recommend restorable database and file backups before modifying anything on your site.

[Nico]

Hey,

A new maintenance release has been recently shipped addressing this issue 🙂

More information in the release notes and hotfix notes.

Please update the plugins and let us know if the fix works for you,
Best,
Nico

[SC]

This reply is private.

[Cliff]

SC, the bug was attempting to write when the server denied permission to do so.

Copying the serialized data for that database option isn’t ideal, but if things are working for you after doing so, it shouldn’t hurt anything to have done so.

If your outstanding issue now is that you check “Debug mode” and that causes your “Help” menu item to no longer display the System Information Report, then I was not able to replicate this.

Please let me know if I’m understanding this correctly. If I am, please check if the Help menu item’s System Information Report does work when “Debug mode” is unchecked.

[SC]

This reply is private.

[Cliff]

Sorry I missed that.

I tried all the different logging levels and it worked fine for me, even after refreshing this settings page: https://cl.ly/1G3J2w170M20

On the same server, could you please spin up a fresh install with only The Events Calendar active and see if you can reproduce this issue?

[Author]

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