Customer purchase issue! Confirmation email shows wrong date

[rhapsody]

Hi,

We are using following plugins in our site:
— Woocommerce
— Event Tickets
— Event Ticket Plus
— Event Calendar Pro

What happens if a customer purchases tickets for say August 24th at 3:45pm, but he receives a confirmation e-mail for August 31st, at 3:45pm. This is happening for few orders. Can you please suggest what might be the issue.

Thanks.

[Cliff]

Hi, Russell.

If this is happening only for recurring events, it’s because Event Tickets (ET) / Event Tickets Plus (ET+) do not support PRO’s recurring events.

If you start to create a ticket for a recurring event, there will be a little question mark notice that reads:

Currently, tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.

You should add your vote to this existing feature request for Event Tickets to support PRO’s recurring events.

Something some users are doing right now is using PRO’s recurring events to populate their events calendar but then breaking each occurrence from the series to turn them into single events — basically using PRO as an event generator but not actually using its recurring events functionality on the front-end. Others are just dealing with the tickets on recurring events even though you can’t then tell which occurrence they reserved the ticket for… use this information for your own reference but please don’t take it as any sort of recommendation.

Please let me know if you have any follow-up questions on this topic.

[rhapsody]

Hi Cliff,

Thanks for the reply.

But in our case we are not using recurring events, only single events we are using as recurring event was not supporting global stock.

We are using Event Calendar Pro only for showing events calendar through shortcode [tribe_events].

We are using Woocommerce & Event Ticket Plus for tickets.

Then why we are having this issue, can you please suggest?

Thanks!

• This reply was modified 8 years, 8 months ago by rhapsody.

[Cliff]

Thanks for clarifying, Russell.

There definitely shouldn’t be incorrect dates coming through email.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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