[Cliff]

Thanks for your understanding and patience, Karly.

I asked them to push this through as quickly as possible because I’m hoping that it’s a quick fix. Again, though, we can’t guarantee any release date.

[Cliff]

Christopher, please understand that we’re limited in our ability to assist here.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Colm, I compared John’s System Information Report (this thread) with that thread you linked to and that one’s didn’t have any of the same plugins and version numbers so I didn’t find anything consistent between the two.

Please open your own new, separate thread so we can handle each user’s situation and fully work through them.

Thank you.

===

John, I’ll await your reply to my previous reply to you.

Thank you.

[Cliff]

Hi, Christopher. Thanks for the screenshots and your System Information Report.

Please note that we don’t provide styling support, but I took a look to help you out, and here’s what I found:

• You have our Full Styles CSS, which sets font-size 14px and line-height 18px.
• Then you have Divi custom CSS that sets font-size 42px !important
• You should probably set line-height to 48px or whatever else you want it to be.

Please let me know how this goes for you.

[Cliff]

Hi. We do have it on our to-do list to have our updates support this for popular WordPress hosts, but, until then, you could do it that way (additional cost), or you could do manual updates (https://theeventscalendar.com/knowledgebase/manual-updates/), or you could leave the license key off the production site and only insert it into the staging site each time you need to test an update.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Greg. Thanks for your interest in our plugin suite.

Our Eventbrite Tickets add-on copies an Eventbrite event (title, description, date/time) into your WordPress site by creating an Event. On the event’s single page, it displays all the tickets available for an event.

If, instead of using Eventbrite at all, you could use Event Tickets Plus (ET+) and keep everything on your own site.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Sahara. Thanks for your interest in our plugin suite.

An event’s location would be specified in an event, which comes from the free/core The Events Calendar plugin: https://wordpress.org/plugins/the-events-calendar/

Therefore, free RSVP tickets can be created via the free/core Event Tickets plugin: https://wordpress.org/plugins/event-tickets/

However, if you want to charge for tickets and add other great features, you would need Event Tickets Plus: https://theeventscalendar.com/product/wordpress-event-tickets-plus/

When a user gets a ticket to your event, the event’s title, location, and other details will be emailed to them. They can also visit the event while logged into their WordPress user account (if they were logged in during the time of purchase) and see a “My Tickets” link. You could add some custom code to implement displaying a secret link, but that’d be outside the scope of our support, since we do not provide such customizations… although if you have a code snippet you’re needing a second pair of eyes on, we can sometimes help point you in the right direction.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

After checking with one of our developers, I reported this as a brand new issue to our development team. Here’s the video demonstrating the issue to them: https://cl.ly/1d3S0E0j1m3g

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

This is definitely in the realm of custom coding. If you’re unable to get something working from the references I provided, you’ll need to get a developer to assist.

I provided a link to a list of developers that we know are familiar working with The Events Calendar suite, but we don’t promote or guarantee any of them.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi. Could you please specify which event was declined so I can work off that example?

[Cliff]

This reply is private.

[Cliff]

That helps but I meant the iCalendar URL (or Facebook event link or CSV file) these are importing from.

Sorry I wasn’t clearer previously.

[Cliff]

Thanks for the additional information. Please note that email attachments don’t come through to the forum. Screenshot images would need to be a link or uploaded directly to the forum thread reply.

I wasn’t able to reproduce this myself, and I haven’t seen others reporting this (it would be a big deal for a lot of people), so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Please note that our latest release (https://theeventscalendar.com/maintenance-release-week-7-january-2018/) should resolve this.

Please let me know how this goes for you after updating to Events Calendar PRO version 4.4.21

[Cliff]

Gregory, we offer a plugin suite, a collection of core/free plugins and add-ons for them. They are designed to work together. As such, their updates are designed with each other’s updates in mind. While we do typically structure our release cycle with dedicated Maintenance Releases (MR) separate from Feature Releases (FR), the nature of software is that it all works together and sometimes an MR to fix a bug needs to implement something else that might otherwise separately be a candidate for an FR release.

As a user of the plugin suite, please understand that you cannot expect a version of Events Calendar PRO from 8 months ago to be 100% compatible with the latest version of The Events Calendar. Your choices in such a scenario are to never update the core/free plugin if you’re not going to update the paid add-on(s) or to keep a subscription that renews annually or to stop using our products entirely. We would not advise the first choice because of the potential for breakages over time and the rare but possible security bug that gets fixed ASAP after being discovered.

As a one-time-only exception (I have noted your account as such, internally), I have extended your license to January 20 (one week from now) so that you can update to the latest version of Events Calendar PRO, either as an automatic update if that works on your site or via manual update: https://theeventscalendar.com/knowledgebase/manual-updates/

I hope your understanding of how our plugin suite works is clearer. We welcome you to renew your subscription to stay up-to-date going forward. Note that we do not offer renewal discounts, but we recently implemented automatic renewals to make keeping updated as easy as possible.

Please let us know how updating to the latest version of PRO goes for you and if you have any trouble renewing your subscription.

[Author]

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