[Cliff]

Hi. Sorry you’re experiencing this.

Are you able to successfully click the “Check In” link within the wp-admin Attendees List?

If not, this isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

If you do not have a Google Maps API key in your settings (wp-admin > Events > Settings > APIs tab), your maps either won’t load (if Google disallows) or a console error will display at your site (again, from Google).

All this applies to the free/core The Events Calendar plugin, even if you don’t have any of our paid add-ons.

[Cliff]

Google requires a registered API key. Please reference https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/ how to get it setup.

[Cliff]

Hi. Please visit https://theeventscalendar.com/license-keys/ and remove the old site from being assigned that license.

Then enter that license key at new site > wp-admin > Events > Settings > Licenses tab

Please let me know how this works for you.

Thanks!

[Cliff]

Hi, Edouard.

Could you please link me to the source of the Event Tickets: Shortcode Plug-in?

[Cliff]

Hi, Bram de Jong.

I’m not 100% clear what you’re asking, but our plugin suite doesn’t have any membership capabilities, such as restricting the calendar view to specific users. Some third-party membership plugins may be able to accomplish this for you.

Our Event Tickets plugin is what enables free RSVPs for events. It is not integrated with registered WordPress Users.

If you want to sell tickets, you’ll need our Event Tickets Plus (ET+) add-on.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

This reply is private.

[Cliff]

Hi, Josephine.

Thanks for your interest in our plugin suite.

All events require a start and end date and time.

However, hiding this information on the front-end to your site visitors should be possible but would definitely require custom coding, which we do not provide.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi. Could you please explain how these things interact with our The Events Calendar or Event Tickets products so that I can best assist you here?

Thank you.

[Cliff]

Hi, Jason.

Our ticketing product also doesn’t currently support PRO’s recurring events.

If you start to create a ticket for a recurring event, there will be a little question mark notice that reads:

Currently, tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.

You should add your vote to this existing feature request for Event Tickets to support PRO’s recurring events.

Something some users are doing right now is using PRO’s recurring events to populate their events calendar but then breaking each occurrence from the series to turn them into single events — basically using PRO as an event generator but not actually using its recurring events functionality on the front-end. Others are just dealing with the tickets on recurring events even though you can’t then tell which occurrence they reserved the ticket for… use this information for your own reference but please don’t take it as any sort of recommendation.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, SooLoo.

All our mapping — Single Event Page’s venue map, PRO’s Map View, PRO’s “Near a location filtering” — uses Google’s APIs.

At this time, we don’t have any plans to integrate a different mapping solution.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, David. Good effort and good timing!

I’m actually working on an Extension for to make this easier for you… please visit https://github.com/mt-support/tribe-ext-instructors-linked-post-type and follow along its “TODO” items inside the code.

It’s currently working but isn’t finished. I’ll post an update here once it is, but what’s there now should be able to get you over the finish line right now.

Please let me know how this goes for you.

[Cliff]

Thanks for your efforts here.

Here’s a screenshot of what I see in the Tickets tab settings: https://cl.ly/2Z1M0n3e092o

Do you have something different or is that setting elsewhere in the settings?

[Cliff]

Yes. You could do this with the free Event Tickets but to charge you’d need Event Tickets Plus.

Whether or not you have Event Tickets Plus, you would likely want to use the tribe_tickets_ticket_email_bottom action hook, which is located inside /wp-content/plugins/event-tickets/src/views/tickets/email.php

If you’re unfamiliar with action hooks, you can review some code examples (https://gist.github.com/search?utf8=%E2%9C%93&q=tribe_tickets_ticket_email_bottom) and this helpful blog post: https://theeventscalendar.com/tips-working-wordpress-actions-filters/

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Thanks. I’m unable to view the Meetup link because I’m not a member, but looking through our internal notes on known outstanding bugs, please tell me if either of these that are duplicating are:

• a recurring event
• a non-recurring event that had its details updated (e.g. date/time change or event title or description change)
  • if this is true, do the duplicated events NOT have the updated information from the source (e.g. Facebook or Meetup) and instead have the old information (from the initial import of the event)?

Thanks for helping us narrow down what might be the issue here.

[Author]

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