Andras

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Viewing 15 posts - 1,516 through 1,530 (of 6,224 total)
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  • February 19, 2018 at 3:53 am in reply to: Adding paid ticket to event results in error page #1457354
    Andras
    Keymaster

    Hi kaisv,

    Thanks for sharing your solution with us. Much appreciated!

    I will check with our dev team if this is something we can solve on our side, but looks like something with Avada.

    Cheers,
    Andras

    February 19, 2018 at 3:50 am in reply to: 500 error when creating new tickets #1457353
    Andras
    Keymaster

    This reply is private.

    February 19, 2018 at 3:49 am in reply to: 500 error when creating new tickets #1457352
    Andras
    Keymaster

    Hi @Samantha, thanks for chiming in and sharing your resolution. I’m sorry you had to go through the trouble of needing to remove all plugins and clean the database. Not sure what was stuck in there but happy to hear that resolved it.


    @jndcellars    , thx for sharing the details. Please note that email replies are not automatically marked private, so when sharing sensitive data I would recommend to log in to our helpdesk and posting there directly, where you should also have the option to mark your response private.

    For changing URLs in the database I had good results with the Velvet Blues Update URLs plugin.

    Check this, then you can try what Samantha recommended, if that is possible for you.

    Looking forward to hearing the results.

    Cheers,
    Andras

    February 19, 2018 at 3:38 am in reply to: Photo View not working on Upcoming Events #1457348
    Andras
    Keymaster

    This reply is private.

    February 19, 2018 at 3:34 am in reply to: Upcoming Events: There were no results found. #1457347
    Andras
    Keymaster

    Hi Volker,

    We have pushed a hotfix on TEC last Friday to fix this issue.

    I suggest you do a backup and then run an update to the latest versions.

    Let me know if that resolves your issue.

    Cheers,

    Andras

    February 19, 2018 at 3:32 am in reply to: No Events Found w/ Month Shortcode #1457345
    Andras
    Keymaster

    Hi Shay,

    We have pushed a hotfix on TEC last Friday to fix this issue.

    After a running a backup please update the plugins to the latest and check if that solves your problem. Let me know how that works out.

    Cheers,
    Andras

    February 19, 2018 at 3:31 am in reply to: Empty calendar of events #1457342
    Andras
    Keymaster

    Hi Fernando,

    Yes, that is right, it is likely an issue with the update.

    We have pushed a hotfix on TEC last Friday to fix this issue. Please update the plugins and check if that solves it. Would be happy to hear the results.

    Cheers,
    Andras

    February 19, 2018 at 3:28 am in reply to: Calendar view doesn't show events #1457340
    Andras
    Keymaster

    Hi Henny,

    We have pushed a hotfix on TEC last Friday to fix this issue.

    After a backup update your plugins and check if all works fine. Looking forward to hearing the results!

    Cheers,
    Andras

    February 16, 2018 at 10:29 am in reply to: Google Calendar Not Importing #1455646
    Andras
    Keymaster

    Hello Mr. Smith,

    This looks like a duplicate of this thread, so I’m going to close this to keep things clean.

    One of our friendly support magicians will get in touch with you as soon as possible and will handle your request. Hang in there, we’re coming. ?

    Thanks for your patience and understanding.

    Cheers,
    Andras

    February 16, 2018 at 10:10 am in reply to: Shortcode tribe_events #1455621
    Andras
    Keymaster

    Hi agian,

    Thanks for sharing your system information!

    I wasn’t able to check the url you shared, it gives me an “Under construction” message.

    I suspect this is the result of a bug we have discovered yesterday in our newest maintenance release. We are already working full speed on fixing it.

    Until then the workaround is rolling back The Events Calendar to (4.6.10.1) and Events Calendar Pro (4.4.22). You should be able to access these version on your downloads page.

    Hang in there, fix is on the way. Thanks for your patience!

    Cheers,
    Andras

    February 16, 2018 at 3:14 am in reply to: Event Aggregator w/ Facebook: "Your preview doesn't have any records to import." #1455068
    Andras
    Keymaster

    Hi Gregg

    This looks like a duplicate of this thread, so I’m gonna close this to keep things clean.

    One of your support staff will get in touch with you there as soon as possible.

    Cheers,
    Andras

    February 16, 2018 at 3:12 am in reply to: Sales Stuck on Processing #1455061
    Andras
    Keymaster

    Hi Ryan,

    This looks like a duplicate of this thread, so I’m gonna close this to keep things clean.

    One of your support staff will get in touch with you there as soon as possible.

    Cheers,
    Andras

    February 16, 2018 at 3:10 am in reply to: Photo View not working on Upcoming Events #1455060
    Andras
    Keymaster

    Hi titusraj,

    Thanks for reaching out to us. I’d be happy to help you with this.

    Did this just happen recently, after a plugin update maybe?

    Do you see the events in other views like month view and list view?

    Let me know.

    Cheers,
    Andras

    February 16, 2018 at 2:39 am in reply to: Bought Pro – put in key – nothing happened #1455042
    Andras
    Keymaster

    Hi dcleghorn01,

    Thanks for getting in touch with us!

    I’m sorry to hear about your issue! I would be happy to help you troubleshoot this if you are open to it.

    After you installed and activated Events Calendar PRO go to Events > Settings > Licenses tab, enter your PRO license key in the appropriate field, wait for the success message and once you receive the green lights hit the save button. Without this your license key will not be saved.

    You also might be impacted by a bug we have discovered yesterday in the latest release of our plugins. I would recommend you to roll back one version of both The Events Calendar (4.6.10.1) and Events Calendar PRO (4.4.22). You should have access to both in your downloads page.

    If this still doesn’t solve your issue and would like further assistance, then please share your system information with me.

    If instead you would still rather have a refund, no problem, although I would hate to see you go before us trying to help you fix this. For a refund please visit this page and fill out the form.

    Cheers,
    Andras

    February 16, 2018 at 2:25 am in reply to: Calendar view doesn't show events #1455038
    Andras
    Keymaster

    Hi Henny,

    Thanks for getting in touch with us!

    I apologize for this issue. We have already identified the source of this bug and are already working on a quick resolution.

    Until then the solution is to roll back to the previous versions:

    Hang in there, the fix should be coming very soon!

    Thanks for your patience!

    Cheers,
    Andras

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