Event Aggregator w/ Facebook: "Your preview doesn't have any records to import."

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Home › Forums › Calendar Products › Event Aggregator › Event Aggregator w/ Facebook: "Your preview doesn't have any records to import."

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  • February 15, 2018 at 9:36 am #1454466
    Pinballz
    Participant

    Same issue as is being reported in https://theeventscalendar.com/support/forums/topic/your-preview-doesnt-have-any-records-to-import-2/

    Using Event Aggregator to import events from Facebook worked until about 1-2 weeks ago. Event Aggregator System Status shows all green. Import Date Range Limit set to 3 months, yet new events added to Facebook pages are not showing up.

    Here are the pages i’m trying to access/import from:

    https://www.facebook.com/PinballzArcade/
    https://www.facebook.com/PinballzLakeCreek/
    https://www.facebook.com/pinballzkingdom/

    Here’s a new individual event that I tried to import as well — same result:

    https://business.facebook.com/events/1085561448251690/

    Enabled the Event Log — here is the only content after the last few attempts to fetch new events:

    2018-02-15 11:27:26 No Records over retention limit, skipped pruning expired debug EA Cron
    2018-02-15 11:27:26 No Records Pending, skipped Fetching from service debug EA Cron
    2018-02-15 11:27:26 Filtering records happening after 2018-02-15 13:00:00 debug EA Records
    2018-02-15 11:27:26 No Records Scheduled, skipped creating children debug EA Cron

    Thanks,

    Gregg

    February 16, 2018 at 10:55 am #1455676
    Victor
    Keymaster

    Hi Gregg!

    I’m sorry to hear you are experiencing this problem. Let me help you with the troubleshooting.

    I’ve just reviewed your license key and it seems everything is working good on our side and I can see imports for 1 day ago being processed correctly.

    I also tried importing from those Facebook URLs on my own installation and they all show events to import.

    Could you please try refreshing your connection with Facebook by going to Events > Settings > APIs tab and see if any difference?

    Let me know about it.

    Thanks,
    Victor

    February 16, 2018 at 11:31 am #1455712
    Pinballz
    Participant

    That did it — thank you!

    February 19, 2018 at 5:04 am #1457401
    Victor
    Keymaster

    Hi Gregg!

    That’s great to hear. Thanks for following up to let us know about it.

    I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

    Cheers,
    Victor

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