Bought Pro – put in key – nothing happened

[dcleghorn01]

So are you guys gonna refund me?

[Andras]

Hi dcleghorn01,

Thanks for getting in touch with us!

I’m sorry to hear about your issue! I would be happy to help you troubleshoot this if you are open to it.

After you installed and activated Events Calendar PRO go to Events > Settings > Licenses tab, enter your PRO license key in the appropriate field, wait for the success message and once you receive the green lights hit the save button. Without this your license key will not be saved.

You also might be impacted by a bug we have discovered yesterday in the latest release of our plugins. I would recommend you to roll back one version of both The Events Calendar (4.6.10.1) and Events Calendar PRO (4.4.22). You should have access to both in your downloads page.

If this still doesn’t solve your issue and would like further assistance, then please share your system information with me.

If instead you would still rather have a refund, no problem, although I would hate to see you go before us trying to help you fix this. For a refund please visit this page and fill out the form.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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