Empty calendar of events

[Fernando Crespo]

Good days, since I updated the Events Calendar Plugin to version 4.6.11 the events of my calendar published on my website have disappeared. I had to restore an earlier version of this plugin in order to fix it. Do you know what is due?

Thank you so much!
A greeting!

[Andras]

Hi Fernando,

We are unfortunately unable to provide support through our Pre-Sales forum channel.

If you have a PRO license, you can log into your account and get assistance through the PRO forums. If you need to reset your password, you can do so here. This will send an email to the account used when you initially registered for the support forums.

In the future, if you don’t have a license, then you can head over to The Events Calendar WordPress.org support forums for assistance and answers.

Thanks for understanding!

We have already identified the source of this bug and are already working on a quick resolution.

Until then the solution is to roll back to the previous versions, as you already did:

• The Events Calendar 4.6.10.1 – https://www.wordpress.org/plugins/the-events-calendar/advanced/
• Events Calendar Pro 4.4.22 – from your account

Hang in there, the fix should be coming very soon!

Thanks for your patience!

Cheers,
Andras

[Fernando Crespo]

Good morning, thank you for your response.

Then it’s a problem of the update, right? It has nothing to do with my configuration, right?

Thank you so much!
A greeting!

[Andras]

Hi Fernando,

Yes, that is right, it is likely an issue with the update.

We have pushed a hotfix on TEC last Friday to fix this issue. Please update the plugins and check if that solves it. Would be happy to hear the results.

Cheers,
Andras

[Fernando Crespo]

Good afternoon, the error has been repaired after the update reform.

Thank you very much for your help!

A greeting!

[Andras]

Stoked to hear that! Happy to be of service.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

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