Sales Stuck on Processing

[Ryan]

We have found we have orders that get stuck on processing.
The payment is taken from the user but the user does not get pass the checkout page and is made to believe the order failed so they pay again effectively double charging them

[Andras]

Hi Ryan,

This looks like a duplicate of this thread, so I’m gonna close this to keep things clean.

One of your support staff will get in touch with you there as soon as possible.

Cheers,
Andras

[Ryan]

Hi Andras,

Could I have more information please? a link to the other thread?
Would be great if a support staff could get in touch soon as this is
affecting our sales.

[Andras]

Hi Ryan,

Sorry, I guess the URL didn’t go through in the email, it’s only visible in the forums.

Here’s the link again:

https://theeventscalendar.com/support/forums/topic/sales-stuck-on-processing/

It is assigned to Jennifer and I gave her a ping to get back to you first thing today. Thanks for your patience.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts