Home › Forums › Ticket Products › Event Tickets Plus › 500 error when creating new tickets
- This topic has 19 replies, 5 voices, and was last updated 6 years, 1 month ago by jndcellars.
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January 23, 2018 at 7:37 am #1433491jndcellarsParticipant
Hello, The events form continuously hangs when I create a ticket for the event and eventually reaches 500 error.. but the events publish fine when no ticket is attached.
All of my plug-ins are updated and I even de-activated all other plug-ins and switched to Twenty Seventeen theme and neither of those options worked. It still hangs until 500 error. My theme is also updated to the latest version.
I even went as far as switching to managed wordpress hosting thinking my web host was the issue but that hasn’t worked either and i’m still receiving the 500 error when adding tickets.
Can you please help me get tickets working on my website. http://www.jndcellars.com
January 23, 2018 at 11:50 am #1433895AndrasKeymasterHello jndcellars,
Thanks for using our plugins and welcome to the forums!
I’m really sorry that you are having this issue. Let me try to help with this.
A 500 error can be a result of a wide range of things, mostly server related.
You can quickly check two things:
- Open the Console in the web developer tools and try creating a ticket. Do you see any errors popping up?
- Try downgrading to a previous version of ET and ET+ and check if you are still getting the error.
Here is an article that gives you more details about the nature of this error and what other actions you can try to fix it. Please go through it and let me know if any of it helps.
Thanks and cheers,
AndrasJanuary 23, 2018 at 11:57 am #1433905AndrasKeymasterAlso please let me know whether you are hosted on a Linux server or a Windows server.
Thanks!
A.
January 23, 2018 at 12:00 pm #1433908jndcellarsParticipantThank you for your quick response.
I used the console and tried adding a ticket but it just gave a generic 500 error (Internal Server Error) It actually disappeared so quickly I couldn’t get a screenshot.
I’m going to attempt downgrading my plugin, but I only see the 4.6.2 version of Event Tickets Plus available for download. Are their older versions?
January 23, 2018 at 12:00 pm #1433911jndcellarsParticipantIt is Linux. Godaddy Managed WordPress Hosting
January 23, 2018 at 12:04 pm #1433917jndcellarsParticipantHere is the screenshot after I try to add a ticket. It auto directs to /wp-admin/posts.php after it times out
January 24, 2018 at 1:47 am #1434395AndrasKeymasterThis reply is private.
January 24, 2018 at 8:03 am #1434655jndcellarsParticipantI downgraded to version 4.6 of events tickets plus, event tickets, and the events calendar.. De-activated all other plug-ins (besides woocommerce) and switched to Twenty Seventeen theme and it is still timing out when I try to add the ticket.
I checked your article and tried most of those options before contacting you. the .htcaccess file looks fine with just the generic wordpress code inside. I’ve cleared cache and deleted cookies.
It’s ashame because I paid for the plug-in and really need to start selling tickets for our winery.
January 25, 2018 at 3:08 am #1435547AndrasKeymasterThis reply is private.
January 25, 2018 at 8:01 am #1435887jndcellarsParticipantThis reply is private.
- This reply was modified 6 years, 3 months ago by jndcellars.
January 25, 2018 at 9:04 am #1436046BrianParticipantI had this issue too and Jaime helped me find a GoDaddy thread where you need to modify object-cache in your wp-content.
https://theeventscalendar.com/support/forums/topic/rsvp-not-working-when-logged-out/
Hope this helps.
January 29, 2018 at 1:16 pm #1439203BrendanKeymasterHi Brian,
Thanks for chiming in and offering the link.
jndcellars, I’m helping Andras out since he is on a retreat.
You were able to follow the Go Daddy instructions and get this resolved?
Thanks,
BrendanJanuary 29, 2018 at 1:26 pm #1439222jndcellarsParticipantNo the issue still isn’t resolved and I’m still unable to add tickets.
I was waiting to hear back from Andres after I gave him log in details to my WordPress site. Was hoping he’d notice something I may be missing.
I didn’t try the Godaddy thread because the error being diagnosed in that thread is much different than mine.
Mine hangs/spins when adding a ticket and eventually times out to a 500 error. I notice the tickets are being created in woocommerce each time though, but do not save/show up on the events page.
February 6, 2018 at 3:55 pm #1445780AndrasKeymasterThis reply is private.
February 16, 2018 at 11:02 am #1455681jndcellarsParticipantThis reply is private.
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