[Andras]

Hi Uwe,

Just wanted to let you know I did not manage to take a look at this yet. I will need a couple more days. I thank for your patience!

Andras

[Andras]

Hello Dan,

Thanks for reaching out to us.

Yes, currently that is the new process of restocking the refunded / cancelled tickets.

I will need some time to check if there is any kinda easy was to trigger these steps manually. I ask for a bit of patience.

Thanks,
Andras

[Andras]

This reply is private.

[Andras]

Hi Shay,

Thanks for pointing out the Known Issues Page. I just updated it.

I do apologize for all the inconvenience this bug has caused you. It was certainly not intentional.

I can confirm that this issue has been fixed with the hotfix we released on Friday, February 16, 2018, and only The Events Calendar plugin is involved. (PRO did not need a fix.)

Before updating, I would still recommend doing a backup of your site, or event better, if you have a staging site test it there first.

Looking forward to hearing the results.

Cheers,
Andras

[Andras]

Stoked to hear that! Happy to be of service.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Stoked to hear that Derek! Awesome!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

 

[Andras]

Hi Yuval,

Thanks for getting in touch!

If I understand correctly you would like to add that extra string to the ticket URLs that point to the Eventbrite site. Is that correct?

The field on your WordPress website running TEC which contains the Eventbrite tickets is an iframe. The source comes from Eventbrite itself.

There is a possibility to modify the content with the ‘tribe_events_eventbrite_the_tickets’ filter, something like this:

add_filter( 'tribe_events_eventbrite_the_tickets', 'myfun' );
function myfun ( $orig ) {
// Do whatever to $orig
return $orig;
}

You can try to do a pattern match and then replace or something similar to add the desired string to the urls.

I hope this will help you get started. Let me know.

Cheers,
Andras

[Andras]

Hi Derek,

Thanks for reaching out to us!

Sorry to hear about the issues you are having with EA imports. I’ll try to help you get this fixed.

I tried to check your site and got this page: https://cloudup.com/cfPiuFXsb4M

Not sure why and how, but this could be a reason why imports are not running. When our servers try to get in touch with your site to push the data there they might get the same 503 response and that could be a reason the imports don’t make it there.

It looks like this is generated by WordFence. You can try deactivating that plugin (or change its settings) and see if that resolves the issue.

Let me know what you find.

Cheers,
Andras

[Andras]

Hi Karly,

Is that regarding the structured data? (this thread: https://theeventscalendar.com/support/forums/topic/change-tec-schema-org-structured-data/)

The data can be overridden and adjusted via filter hooks including tribe_json_ld_event_data and tribe_json_ld_markup

Something like:

add_filter( 'tribe_json_ld_event_data', 'my_func', 10, 2 );
function my_func( $data, $args ) {
// Do something with $data
return $data;
}

or

add_filter( 'tribe_json_ld_markup', 'my_func' );
function my_func( $html ) {
// Do something with $html
return $html;
}

Andras

[Andras]

One note: if the address is in a format that google maps cannot find, then you will not get the Long/Lat coordinates even with the fix button.

E.g. this address doesn’t give a result on google maps:

3F Patrick Henry, 6001 University Dr, Moon township, 15108 Pennsylvania, USA

because “3f Patrick Henry” is not part of the valid address. Once you remove that it gives a result.

I guess that’s the name of a conference room or something. As an alternative you can put that in the Venue description part.

A.

[Andras]

Hi again,

I fired up your database and I did the following:

• Deactivate Events Calendar PRO
• Go to Events > Venues > Add new
• Create a venue like this: https://cloudup.com/cw1IasJLCrd
• Activate Events Calendar PRO
• Go to Events > Settings > General tab > Map Settings section and the ‘Fix venues’ button showed up: https://cloudup.com/cCB_GdOAT5W

Please try and let me know if that fixes it.

Andras

[Andras]

Hi,

I tested this with the cancelled orders and they were restocked for me. This is what I did:

• Set up event with a single capacity of 20
• Purchase a ticket
• Check the WooCommerce product page, event page (backend and frontend) and attendee page to see status. All proper at 19.
• [optional] leave the order on ‘Processing’ or set it to ‘Completed’
• Check stock again, still good
• Set the order status to ‘Refunded’ or ‘Cancelled’
• Stock status didn’t change yet
• Go to attendee page and delete that one attendee.
• Check stocks / capacity and it’s all back to 20 in all pages.

So it also should work for cancelled tickets, if you delete them from the attendee page.

If you experience something else, it would be great if you could make a screen recording of it so I can check your process and what is happening.

Cheers,
Andras

 

[Andras]

Hi Ryan,

Sorry, I guess the URL didn’t go through in the email, it’s only visible in the forums.

Here’s the link again:

Sales Stuck on Processing

It is assigned to Jennifer and I gave her a ping to get back to you first thing today. Thanks for your patience.

Cheers,
Andras

[Andras]

Hi Abigail,

Thanks for getting back to me and all your questions. Let’s tackle them one by one.

I see that the field info is not captured after a cancellation. Why would it
not capture the fields if they have to start afresh?

Currently the issue is that the data is not preserved when the order is cancelled. That is a bug on our side which our developers will take a look at.

if the payment made takes too long to clear then the payment is rejected even though it went through.

This is beyond our control. This part of the process is handled by WooCommerce and the payment gateway you use. To get support for this I recommend you to get in touch with the respective parties.

I have events calendar and I would like an event owner to login and view only their event attendees and download a csv. Is there an extension perhaps?

At the moment there is no extension for this functionality. It can possibly be done with custom coding, but that is beyond the scope of our support.

Also a possible option for this would be our Community Events plugin, which allows third parties to publish events to your calendar, which they can then handle independently and will not be able to handle anything else, but their events. This can be complemented with Community Tickets to give them the possibility to sell tickets to their events.

Hope this helps. I’m here for any further questions.

Cheers,
Andras

[Andras]

You can download the .ics file and open it in a text editor. Then you will see a bunch of this.

There is usually a UID for every event, and they should remain the same every time you download the .ics file from the same URL.

With holidays you will likely see a different UID with every download.

A.

[Author]

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