All events not displaying in map view

[remakelearning]

Hello,

I’m finding an issue where all of the events are not displaying in the map view of the calendar.

Here is an example, the event is titled “Franklin Regional: STREAM Forward Expo!”.

Searching for the event in map view yields no results:
https://remakelearningdays.org/events/map/?tribe-bar-search=franklin+regional

The event in question displays fine in photo view:
https://remakelearningdays.org/events/?action=tribe_photo&tribe_paged=1&tribe_event_display=photo&tribe-bar-search=franklin+regional

I’ve checked the venue information, and that info is all correct. Any thoughts as to what the issue could be here? There are a lot of events, a total of 235 published at the moment and I expect it to grow.

Thank you!

[Andras]

Hi Sunanna,

Thanks for reaching out!

It is possible that the venue of the event does not have the proper latitude and longitude coordinates saved. Please open up the venue for editing and check. If they are not there, then add them manually and check if that solves it.

Cheers,
Andras

[remakelearning]

Hi Andras,

I’m viewing the admin screen for the venue, there is a checkbox for “Use latitude + longitude”, which is unchecked. I checked the box, and added the coordinates and now I’m seeing the event in search.

Why is it that other events are showing up fine in the map view without setting the latitude+longitude? Ideally, this would work without requiring the extra step, as we have 244 events with unique venues.

Thanks!

[Andras]

Hi,

My hunch is that for the other venues the long and lat was automatically retrieved and it is saved in the database, even if the checkbox is not ticked.  That is the way it should go.

If I remember correctly we had a bug not long ago, where the long and lat were not generated automatically. Might be that your venue was created then.

If you are still getting this issue with newly created events, then let me know.

A.

[remakelearning]

Thanks Andras — is there a way that I can fix these in bulk?

I know there is supposed to be a “Fix venues data” button on the setting page, but it seems to be missing for some reason?

Fix Venue Data
The Events Calendar has a built-in feature that checks for broken venue data and will correct it for you. If you head over to Events → Settings, there is a section called Map Settings and a button that says “Fix venues data.” Please click that, refresh your Map View and see if that makes a difference.

[Andras]

Hi Sunanna,

I will try to check that for you, please give me some time.

Andras

[Andras]

Okay, you can try this:

• deactivate Events Calendar PRO
• create an event with proper address data
• activate Events Calendar PRO
• go to Events > Settings > General tab and check if you see the “Fix venues” button

If that doesn’t yet do the trick you might need to add the following line to your functions.php file:

add_filter( 'pre_option__tribe_geoloc_fixed', '__return_false' );

and then re-do the above sequence.

When it’s done, remove that line from functions.php.

Check if this does the trick.

Cheers,
Andras

[remakelearning]

Thanks Andras,

Unfortunately, I tried everything you said and still no “Fix venues” button. I’m using the latest versions of Events Calendar, EC Pro, Community Events, and Filter Bar — if that helps.

[Andras]

Sorry to hear that. That’s not good.

Could you send me a backup of your database? I’d like to fire it up locally so I can investigate this a bit further.

Andras

[remakelearning]

This reply is private.

[Andras]

Hi again,

I fired up your database and I did the following:

• Deactivate Events Calendar PRO
• Go to Events > Venues > Add new
• Create a venue like this: https://cloudup.com/cw1IasJLCrd
• Activate Events Calendar PRO
• Go to Events > Settings > General tab > Map Settings section and the ‘Fix venues’ button showed up: https://cloudup.com/cCB_GdOAT5W

Please try and let me know if that fixes it.

Andras

[Andras]

One note: if the address is in a format that google maps cannot find, then you will not get the Long/Lat coordinates even with the fix button.

E.g. this address doesn’t give a result on google maps:

3F Patrick Henry, 6001 University Dr, Moon township, 15108 Pennsylvania, USA

because “3f Patrick Henry” is not part of the valid address. Once you remove that it gives a result.

I guess that’s the name of a conference room or something. As an alternative you can put that in the Venue description part.

A.

[remakelearning]

Thank you Andras — that seems to have done the trick.

I noted the address issue as well, I’ve seen that pop up a few times as we have users submitting events.

[Andras]

Awesome, stoked to hear that did it.

I am going to close this ticket now, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

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