[Andras]

Hello there,

Thanks for getting in touch with us!

I apologize for this issue. We have already identified the source of this bug and are already working on a quick resolution.

Until then the solution is to roll back to the previous versions:

• The Events Calendar 4.6.10.1 – https://www.wordpress.org/plugins/the-events-calendar/advanced/
• Events Calendar Pro 4.4.22 – from your account

Hang in there, the fix should be coming very soon!

As for the PRO plugin issue, probably there was a glitch during update. You can fix this if you log in to your hosting via FTP and delete the ‘events-calendar-pro’ folder (it’s under wp-content/plugins) manually.

Thanks for your patience!

Cheers,
Andras

[Andras]

Hello there,

Thanks for getting in touch with us!

I apologize for this issue. We have already identified the source of this bug and are already working on a quick resolution.

Until then the solution is to roll back to the previous versions:

• The Events Calendar 4.6.10.1 – https://www.wordpress.org/plugins/the-events-calendar/advanced/
• Events Calendar Pro 4.4.22 – from your account

Hang in there, the fix should be coming very soon!

Thanks for your patience!

Cheers,
Andras

[Andras]

Hi David,

Thanks for getting in touch with us!

I apologize for this issue. We have already identified the source of this bug and are already working on a quick resolution.

Until then the solution is to roll back to the previous versions:

• The Events Calendar 4.6.10.1 – https://www.wordpress.org/plugins/the-events-calendar/advanced/
• Events Calendar Pro 4.4.22 – from your account

Hang in there, the fix should be coming very soon!

Thanks for your patience!

Cheers,
Andras

[Andras]

Hi Shauna,

Thanks for getting in touch with us!

I apologize for this issue.

Did this happen also before or after an update of the plugins?

If after an update then we have already identified the source of this bug and are already working on a quick resolution.

Until then the solution is to roll back to the previous versions:

• The Events Calendar 4.6.10.1 – https://www.wordpress.org/plugins/the-events-calendar/advanced/
• Events Calendar Pro 4.4.22 – from your account

Please roll back to these and let me know if that solves it.

Thanks!

Cheers,
Andras

[Andras]

Hi Fernando,

We are unfortunately unable to provide support through our Pre-Sales forum channel.

If you have a PRO license, you can log into your account and get assistance through the PRO forums. If you need to reset your password, you can do so here. This will send an email to the account used when you initially registered for the support forums.

In the future, if you don’t have a license, then you can head over to The Events Calendar WordPress.org support forums for assistance and answers.

Thanks for understanding!

We have already identified the source of this bug and are already working on a quick resolution.

Until then the solution is to roll back to the previous versions, as you already did:

• The Events Calendar 4.6.10.1 – https://www.wordpress.org/plugins/the-events-calendar/advanced/
• Events Calendar Pro 4.4.22 – from your account

Hang in there, the fix should be coming very soon!

Thanks for your patience!

Cheers,
Andras

[Andras]

Hi Stephen,

Thanks for getting in touch with us!

I apologize for this issue. We have already identified the source of this bug and are already working on a quick resolution.

Until then the solution is to roll back to the previous versions:

• The Events Calendar 4.6.10.1 – https://www.wordpress.org/plugins/the-events-calendar/advanced/
• Events Calendar Pro 4.4.22 – from your account

Hang in there, the fix should be coming very soon!

Thanks for your patience!

Cheers,
Andras

[Andras]

Hi enginix,

Thanks for reaching out!

To be able to help you can you please share with us your system information?

Also, did this happen with a recent update, or was it like that before?

Thanks,
Andras

[Andras]

Hi Volker,

Thanks for getting in touch with us!

I apologize for this issue. We have already identified the source of this bug and are already working on a quick resolution.

Until then the solution is to roll back to the previous versions:

• The Events Calendar 4.6.10.1 – https://www.wordpress.org/plugins/the-events-calendar/advanced/
• Events Calendar Pro 4.4.22 – from your account

Hang in there, the fix should be coming very soon!

Thanks for your patience!

Cheers,
Andras

[Andras]

Hi again,

We have identified the source of the issue and are investigating how to fix this on high priority.

Until then the solution is to stay on the previous versions.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. Hang in there.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

Hi Joseph,

Thanks for reaching out to us. I’m really sorry about the issues with the update.

I just realized that after the update the default view was set to List (by you, not me). I did want that since month wasn’t working. Why did you set this to List?

I apologize for this. Not sure why this has happened. When our plugins are updated then the settings are not touched, they should remain as they were.

We have received similar reports and are investigating this issue with high speed. Until then the best is to stay on the previous versions. Please hang in there.

Now I have two plugins listed for Basic (see screenshot).

This happens if there are 2 separate copies of the plugin in different folders. I would suggest deleting both, and re-installing The Events Calendar (4.6.10.1) manually. You can download it from your account page or from .org.

Your settings shouldn’t be touched. If you want to go the absolutely safe route, then log in to your server via FTP, delete the 2 folders manually, and upload the unzipped ‘the-events-calendar’ folder manually.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

If you have further questions regarding this topic, let me know.

Thanks and cheers,
Andras

[Andras]

Hi Robert,

We are unfortunately unable to provide support through our Pre-Sales forum channel, but you can head over to The Events Calendar WordPress.org support forums for assistance and answers.

If you have a PRO license, you can log into your account and get assistance through the PRO forums. If you need to reset your password, you can do so here. This will send an email to the account used when you initially registered for the support forums.

To get you started, yes, it does look like a theme conflict. I would suggest to get in touch with the developers of the theme to help you out with this. There might be a piece of code in their theme that causes this error.

Thanks for understanding and good luck.

Cheers,
Andras

[Andras]

Hi Shay,

Thanks for getting in touch!

Oh man, that’s bad. Not quite sure what has happened, I checked it on my test install, and events still showed with the month view shortcode after running an update on TEC and PRO. Let’s try to solve this.

Did you also update something else than the calendar plugins?

Did you try to deactivate all other plugins and switch to twentyseventeen and check if that works? (This is actually the start of conflict testing.)

What shortcode are you using exactly? Is it  ‘[tribe_events view=”month”]’ or something more sophisticated?

Can you share a database dump with me? Can be either state (before or after update), best would be both.

Cheers,
Andras

[Andras]

Hi Ivdesigner,

Thanks for reaching out! I apologize for the somewhat belated reply. We are answering requests as fast as we can.

I’m sorry about this issue. That’s definitely not good. Let’s try to fix that.

My hunch is that some numbers in the database got misaligned somehow for that ticket.

Probably the fastest resolution would be to create a new ticket for the event with the appropriate stock / capacity.

And set the ‘End sale date’ for the current ticket to a past date so that doesn’t show up.

I would be happy to further investigate this issue. For that I will need the following:

• share your system information with me
• Share with me a database dump / export (you can do this with a plugin like this)
• share with me a detailed step-by-step description on what has happened (how was the event / ticket originally set up; how many tickets were sold; how was the stock increased, etc.)

Thanks and cheers,
Andras

[Andras]

Hi Gilles,

We’re happy to hear that we could improve the experience a bit.

Thanks for the valuable feedback!!! I will forward that to the developers in hopes for a fast implementation.

I am going to close this ticket for now. If you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Sorry to hear that. That’s not good.

Could you send me a backup of your database? I’d like to fire it up locally so I can investigate this a bit further.

Andras

[Author]

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