Event showing – (negative) spaces available!

[lvdesigner]

I have no idea what’s going on but I could use your expert help ASAP!

I have an event it had space for 12. 10 had RSVPd and 8 have completed payment. I had 2 more people who want to purchase but they are told that there are no more seats.

So I increased the number of seats and now get an error message. See Screenshots.

Please advise as soon as possible.

[lvdesigner]

Hi!

I could really use assistance with this! Any eta on when someone might help me?

Thank you!

[Andras]

Hi Ivdesigner,

Thanks for reaching out! I apologize for the somewhat belated reply. We are answering requests as fast as we can.

I’m sorry about this issue. That’s definitely not good. Let’s try to fix that.

My hunch is that some numbers in the database got misaligned somehow for that ticket.

Probably the fastest resolution would be to create a new ticket for the event with the appropriate stock / capacity.

And set the ‘End sale date’ for the current ticket to a past date so that doesn’t show up.

I would be happy to further investigate this issue. For that I will need the following:

• share your system information with me
• Share with me a database dump / export (you can do this with a plugin like this)
• share with me a detailed step-by-step description on what has happened (how was the event / ticket originally set up; how many tickets were sold; how was the stock increased, etc.)

Thanks and cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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