Pro Plugin Disappeared after update

[joscelynlucille]

Hello,
I see another person already reported the problem. I tried the solution initially offered via the original post, but unfortunately, the Event Calendar Pro doesn’t show up within the site to delete.
Ie: It doesn’t show up via “Installed Plugins” nor “Plugins – Editor.”

Are there additional ways to un-install the plugin?
When trying to re-install, I receive a failed message.

See attached photos.

Thank you for all the hard work! Hopefully, this is an easy fix for your team!

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/plugin-dissapears-after-i-hit-the-update-button-for-the-events-calendar-pro-plug/

• This topic was modified 8 years, 2 months ago by joscelynlucille. Reason: add additional question

[Andras]

Hello there,

Thanks for getting in touch with us!

I apologize for this issue. We have already identified the source of this bug and are already working on a quick resolution.

Until then the solution is to roll back to the previous versions:

• The Events Calendar 4.6.10.1 – https://www.wordpress.org/plugins/the-events-calendar/advanced/
• Events Calendar Pro 4.4.22 – from your account

Hang in there, the fix should be coming very soon!

As for the PRO plugin issue, probably there was a glitch during update. You can fix this if you log in to your hosting via FTP and delete the ‘events-calendar-pro’ folder (it’s under wp-content/plugins) manually.

Thanks for your patience!

Cheers,
Andras

[joscelynlucille]

Thank you for the quick solution!

Deleting via FTP and reinstalling fixed the problem.

Thank you!

[Nico]

Hello there,

Quick heads up, as a follow up to our latest maintenance we released a hotfix last Friday to address two bugs. One of these was related to venue / organizer templates, the other one was rolling back changes made to how DST affects events. The later caused some events to disappear from the calendar unexpectedly. We are sorry for this hiccup and appreciate the patience while we worked a fix out.

Please update The Events Calendar to 4.6.11.1 and let us know if the fix works for your site. If you have Month View Cache setting enabled (this can be found in the Events ‣ Settings ‣ Display admin screen), please disable it to verify the fix immediately.

Release blog post → https://theeventscalendar.com/announcing-4-6-11-1/

Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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