[Victor]

Hi Francisco!

Thanks for following up with this.

Absolutely, I went ahead and exchanged your EA license for an Events Calendar PRO license. You can get your new license key from your licenses page > https://theeventscalendar.com/my-account/license-keys/

Please let me know if any questions.

Best,
Victor

[Victor]

Hi Alan,

Thanks for following up with this topic.

Unfortunately, due to the most recent restrictions from Facebook, Event Aggregator is effectively blocked from importing events from Facebook.

We’ve set up the following page where you can get up-to-date information on the current status of Event Aggregator’s service > https://theeventscalendar.com/event-aggregator-status/

You might have received an email from us telling you about the current situation.

I’m sorry to be the bearer of bad news. Don’t hesitate to follow up with any questions you may have.

Best,
Victor

[Victor]

Sure thing Steven. We’ll keep you posted.

[Victor]

Hi Jeremy,

Thanks for following up with this topic.

Unfortunately, due to the most recent restrictions from Facebook, Event Aggregator is effectively blocked from importing events from Facebook.

We’ve set up the following page where you can get up-to-date information on the current status of Event Aggregator’s service > https://theeventscalendar.com/event-aggregator-status/

You might have received an email from us telling you about the current situation.

I’m sorry to be the bearer of bad news. Don’t hesitate to follow up with any questions you may have.

Best,
Victor

[Victor]

Hi Alan!

I’m sorry to hear that.

I’m not able to access the Facebook page in the URL you shared.

I get a message from Facebook that is not available.

Are you getting the same? Could you please verify this?

Thanks,
Victor

[Victor]

Hi Uwe!

I’m sorry for the confusion with this.

If switching to a default theme makes the cost field disappear, that is the default behaviour because you have Event Tickets activated.

If you switch to a default theme and deactivate Event Tickets, the cost field should show up by default.

It is likely that you are using a snippet in your Avada theme’s functions.php file to show the cost field, which is fine. It could look something like:

add_filter( 'tribe_events_admin_show_cost_field', '__return_true', 100 );

You can achieve the same with the extension I mentioned before.

If you are Using Event Tickets Plus, then the default currency symbol will be determined by the WooCommerce settings (WP Admin > WooCommerce > Settings > General tab)

Please try changing the default currency in WooCommerce and see if any difference.

Thanks,
Victor

[Victor]

Hi Rob!

Thanks for confirming that.

The attendee name on hover is a functionality of the browser for elements that have a title attribute. By default, Event Tickets Plus does not include the title attribute for the avatar.

I think you can create a snippet to customize the get_avatar() function from WordPress, which is used to render the avatars, and make it render the title attribute.

I hope that helps. Let me know if any follow up question.

Best,
Victor

[Victor]

Hi Eric!

Thanks for testing that out and for following up with this.

Now, I have to open a separate tab, go to the venue page, click the “Add New” button, fill out the information, save it, go back to my event page, save it, refresh, then find the venue on the drop-down menu.

I believe you’re making extra steps that are not needed. While on the edit event form, you can create a new venue by typing the venue name and then hit enter. This will display the new venue fields below, which you can fill in and once you save the event, the venue will be linked to the event. There’s no need to open a new tab to create the venue.

Are you experiencing something different that prevents you from creating the venue like this? Let me know about it.

Thanks,
Victor

[Victor]

Hi Aaron!

Thanks for your confirmation. Glad it worked out for you! 🙂

It seems most likely the fix will included in our next release of Events Calendar PRO, but I can’t really commit to it. The fix still has to undergo a series of steps (QA, smoketest) to make sure it works well in conjunction with other fixes.

Rest assured we’ll notify you in here once the fix is released. You can also check the changelog before updating the plugin to see if the fix is present.

Best,
Victor

[Victor]

Right on Marianne!

Glad to know you could work it out! Thanks for following up with this and sharing the code so other users can make use of it. 🙂

I’ll go ahead and close this now, we’ll try to help with your other request in the linked thread.

Cheers,
Victor

[Victor]

Hi Jon,

I apologize for the delay in getting back to you.

It might take us between 24-48 hrs before we respond to a post as we state here. It generally is significantly faster than that, but really depends on our workload.

The problem with your imports seems to be related to the recent changes Facebook made to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on Event Aggregator users.

As a result, some Facebook imports that previously worked are not currently possible. Further details can be found in the following article > https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/

Please let me know if any follow up questions.

Best,
Victor

[Victor]

Sounds good Francisco!

Don’t hesitate to get in touch if any follow up questions.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us! Let me try to help you out with this.

First, please let me note that we are fairly limited in how much support we can give for custom development questions or integrations with third party plugins like that. However, we always like helping out and at least point users into the right direction as much possible.

I would suggest customizing our templates by making a template override and add the code you mention to it. You can learn more about customizing our templates in our Themer’s Guide > https://theeventscalendar.com/knowledgebase/themers-guide/

 

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi John!

Thanks for getting in touch with us! Let me help you with this topic.

First, please make sure you have the Enable stock management option checked by navigating to your WP Admin > WooCommerce > Settings > Products tab > Inventory.

You will need that setting to be enabled so that it correctly matches the product stock with the event capacity.

Additionally, you might want to check the stock management is also enabled at product level, by editing the ticket product.

See if the current stock matches the ticket/event capacity. If the stock management was disabled before, then you might need to manually adjust the product stock.

Please let me know how that goes.

Best,
Victor

[Victor]

Hi Russel and Tam!

Thanks for getting in touch with us!

There is not a built-in option to achieve that, but the snippet Tam shared is one possible way to do so.

Another way to do it is overriding the tickets.php. You can learn more about overriding calendar templates in our Themer’s Guide, but it basically boils down to this:

• Make a copy of the tickets.php template. It is located at/wp-content/plugins/event-tickets-plus/src/views/wootickets/tickets.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called wootickets
• Drop your copied tickets.php file in that last folder

Now that the template is in your theme, you should modify line 128 and change the code to look like this:

'input_value' => 1,

I hope that helps! Let us know if any follow up questions.

Best,
Victor

[Author]

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