[Victor]

This reply is private.

[Victor]

Hi Nick,

We appreciate your understanding and support.

Do let us know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Robert!

Thanks for getting in touch with us! Let me help you with this topic.

Yes, by default that is the expected behaviour to show the event cost.

Like you say, you can customize the output of the cost function by using the tribe_get_cost filter available in https://github.com/moderntribe/the-events-calendar/blob/master/src/functions/template-tags/general.php#L819

I hope that helps! 🙂

Best,
Victor

[Victor]

Hi Tom!

Thanks for reaching out to us about this topic.

I’m sorry to hear you are being impacted by the recent Facebook changes.

Unfortunately, due to the most recent restrictions from Facebook, Event Aggregator is effectively blocked from importing events from Facebook.

We’ve set up the following page where you can get up-to-date information on the current status of Event Aggregator’s service > https://theeventscalendar.com/event-aggregator-status/

You might have received an email from us telling you about the current situation.

I’m sorry to be the bearer of bad news.

Do let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Liia!

Thanks for reaching out to us! Let me help you with this topic.

Unfortunately, it is not possible to target a specific event using that filter only, as there is no other parameter that will indicate the event being dealt with.

I have created a report to include the event id as a parameter to that filter so you can target the event.

I will link this thread to the report. This way, we will notify you once we make the change and include it in one of our next maintenance releases of our plugins.

We appreciate your patience in the meantime.

Thanks,
Victor

[Victor]

Hi Robert!

Thanks for taking the time to report this.

Unfortunately, I’ve been able to reproduce the same behavior in my own installation. It should reflect the order status automatically, but it seems it’s being cached somewhere and I’m not able to find a workaround.

I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as pending fix and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Lieneke!

Thanks for getting in touch with us. Let me help you with this topic.

When scanning the QR code it should redirect you to the attendees list in your WP Admin and a success/error message should confirm or not the ticket being checked in.

Could you please navigate to your WP Admin > Events and go to the attendees list for your event? Once there, try manually checking-in an attendee to see if it works and let us know about it.

Also, when scanning the QR code, are you able to see the URL that you are being redirect to? If so, please share it with us.

Additionally, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi JO-Anne!

Thanks for getting in touch with us!

Unfortunately, we are already aware of that issue which makes the number of attendees not being correct.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Russell!

Thanks for getting in touch with us!

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

The tribe_get_full_address() function is located at /wp-content/plugins/the-events-calendar/src/functions/template-tags/venue.php file in line 204.

You can use the tribe_get_full_address filter available to customize the output of that function.

for the website link target there is also a filter available in that same file to customize it. It’s the tribe_get_venue_website_link_target filter in line 648

Hope that helps! 🙂

Best.
Victor

[Victor]

Hi Jørn!

Thanks for getting in touch with us.

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

The attendees-list.php template file is being hooked into the tribe_tickets_before_front_end_ticket_form action hook located at /wp-content/plugins/event-tickets/src/Tribe/RSVP.php file

You should be able to remove it by using the remove_action() function to target where it’s being added at /wp-content/plugins/event-tickets-plus/src/Tribe/Attendees_List.php in line 36.

I hope that helps.

Best,
Victor

[Victor]

Hi Tim!

Thanks for reaching out to us! 🙂

Unfortunately, that is not a built-in functionality of our plugins. You will need perform a separate import for each of your subsites in a multi site installation.

As a reference, let me point you to our article about importing data from a CSV file > https://theeventscalendar.com/knowledgebase/importing-data-from-a-csv-file/

Is there anything else I can help you with? Let me know.

Best,
Victor

[Victor]

Hi Derek,

Thanks for reaching out to us about this topic.

I’m sorry to hear you are being impacted by the recent Facebook changes.

Unfortunately, due to the most recent restrictions from Facebook, Event Aggregator is effectively blocked from importing events from Facebook.

We’ve set up the following page where you can get up-to-date information on the current status of Event Aggregator’s service > https://theeventscalendar.com/event-aggregator-status/

You might have received an email from us telling you about the current situation.

I’m sorry to be the bearer of bad news.

Do let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Eric,

Thanks for following up with this.

Is there a way that form can be changed so you can create a new venue in a more intuitive way than needing to search for the word Create in the drop down of existing venues?

There is no built-in setting to modify this behaviour, but it could be possible to achieve with some custom coding.

It seems there is some sort of conflict with the venue creation form. Could you please share with us a screenshot of how that looks on your site?

Also, please see if there are any console errors by inspecting the event submission page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

How about when creating the event from the WP Admin, do you experience the same behaviour? If so, are there any console errors showing up?

Please let us know about it.

Thanks,
Victor

[Victor]

Hi Uwe,

My apologies for the misunderstanding.

I’ve made some additional tests on my end without using WooCommerce and I could reproduce some inconsistencies with the currency symbol and cost when having the above mentioned extension installed and activated. It seems to be related to a conflict with our latest Tribe Commerce implementation.

I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as pending fix and link it to the report. This way, we will notify you once a fix is released.

We apologise for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Nick,

Thanks for following up with this topic.

Unfortunately, due to the most recent restrictions from Facebook, Event Aggregator is effectively blocked from importing events from Facebook.

We’ve set up the following page where you can get up-to-date information on the current status of Event Aggregator’s service > https://theeventscalendar.com/event-aggregator-status/

You might have received an email from us telling you about the current situation.

I’m sorry to be the bearer of bad news.

You can ask for a full refund at https://theeventscalendar.com/knowledgebase/refund-policy/

Another option, if you’d like, is to exchange it for another of our plugins. Please let me know about it.

Best,
Victor

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