Checking in attendees failed

[lienonline]

Hi, Tonight i organized an event for the first time. Over 100 tickets were sold. I installed Quick Mark scanner on my Iphone, logged into WP admin of the site, scanned the first ticket – but nothing happened. The QR code brought me to the website’s event, but nothing happened. No confirmation of this attendee checking in. Is it a setting. I have looked everywhere but cannot find it. Because the event started i collected all the printed tickets (with QR codes) and checked the names on my printed list (old skool!). So tomorrow i can try again to check in all the copies of attendees. Please advise.

[Victor]

Hi Lieneke!

Thanks for getting in touch with us. Let me help you with this topic.

When scanning the QR code it should redirect you to the attendees list in your WP Admin and a success/error message should confirm or not the ticket being checked in.

Could you please navigate to your WP Admin > Events and go to the attendees list for your event? Once there, try manually checking-in an attendee to see if it works and let us know about it.

Also, when scanning the QR code, are you able to see the URL that you are being redirect to? If so, please share it with us.

Additionally, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[lienonline]

This reply is private.

[Victor]

This reply is private.

[lienonline]

Ok thanks! Please delete my message then ??. I Did not realize it was a public forum

Verstuurd vanaf mijn iPhone

[lienonline]

Oh. And by the way! I was logged in into the dash board of the site, of course!

Verstuurd vanaf mijn iPhone

[Victor]

Hi Lieneke!

Thanks for following up with this.

Were you able to manually check-in attendees?

Please let us know about this so I can further help you find the source of the problem.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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