Can't import from Facebook group and import hanging (Aggregator)

[Wellburn]

I don’t think this is entirely related to the recent FB privacy issues, however…

My imports have been failing for a week or more now with a red exclamation mark next to most imports. Many of these imports are for FB pages, and I believe we have no issue with pages only groups? If I attempt to manually update I get a continuously spinning wheel with “Please wait while your preview is fetched.”

Could this be related to my maximum import numbers of 100 per day? I don’t think I am importing that many.

[Victor]

Hi There!

Thanks for taking your time to report this.

I can confirm that we’ve recently experienced some issues with our Event Aggregator servers that might have cause delays when previewing your imports as well as failed imports.

We’ve just released a fix to address this issue, so things should be back to normal.

We apologize for the inconvenience.

Please try your imports again and let us know if they work on your end.

Thanks,
Victor

[Wellburn]

The issue of hanging has been resolved but most of my imports are not working.

The example below is a page with future events and it is not importing. I get that some imports are likely groups that no longer work.

But we definitely have some issues here

https://www.facebook.com/stepbystepWCS/

[Victor]

Hi Alan!

I’m sorry to hear that.

I’m not able to access the Facebook page in the URL you shared.

I get a message from Facebook that is not available.

Are you getting the same? Could you please verify this?

Thanks,
Victor

[Wellburn]

Yes, I can see the page no problem. Events are here: https://www.facebook.com/pg/stepbystepWCS/events/?ref=page_internal

[Victor]

Hi Alan,

Thanks for following up with this topic.

Unfortunately, due to the most recent restrictions from Facebook, Event Aggregator is effectively blocked from importing events from Facebook.

We’ve set up the following page where you can get up-to-date information on the current status of Event Aggregator’s service > https://theeventscalendar.com/event-aggregator-status/

You might have received an email from us telling you about the current situation.

I’m sorry to be the bearer of bad news. Don’t hesitate to follow up with any questions you may have.

Best,
Victor

[Wellburn]

This is a real shame, the entire point of our website is to bring all WCS dance events from Facebook into one place for people to search.

This has effectively shut us down. Nice work Trump :-/

Anyway,, should I just cancel my subscriptions with you now or hold off and see if anything changes?

[Victor]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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