[Victor]

Hi Haiyang!

Thanks for reaching out to us! I’d be happy to help you with this topic.

In order to create tickets, you need to enable one of the available e-commerce platforms in your site. You can learn more about this in > https://theeventscalendar.com/knowledgebase/ecommerce-settings/

Also, let me point you to the following article that will get you started with Event Tickets and Event Tickets Plus > https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/

I hope that helps 🙂 Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Sean!

Thanks for reaching out to us!

By default, that is not a built-in functionality of our plugins.

We do have a Countdown Widget available that you can use, but that is part of our Events Calendar PRO plugin. Let me share with you the following article so you can read more about it > https://theeventscalendar.com/knowledgebase/configuring-the-events-countdown-widget/

Let me know if any follow up questions 🙂

Best,
Victor

[Victor]

Hi Kevin!

Thanks for reaching out to us! Let me help you with that issue.

I’m getting a 404 page on both of those links you shared.

First, I’d recommend you try refreshing your permalinks structure to see if any difference.

If no difference, then this could be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Let us know how that goes.

Thanks,
Victor

[Victor]

Hi Richard!

Thanks for reaching out to us! I’d be happy to help with this topic.

Your site is not required to be online, but it needs to be able to have internet access to import from an URL which needs to be reachable by our EA server.

You should be able to import events using the .ics file you shared, but using the ICS File as import option.

Does it help?

Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Laura!

Thanks for getting in touch with us.

I can see you are using an older version of Event Tickets Plus 4.6.2.

First, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Do you still experience the same using the latest version of Event Tickets Plus 4.7.1?

Please let us know about it.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Robert,

It works by replacing the tribe_get_cost() output but only for events that have tickets in it.

I highly recommend to setup a dev/staging site so you can test things out and make sure it works as expected for your events, with different tickets setups.

Hope it works for you 🙂

Best,
Victor

[Victor]

Hi Patrick!

Thanks for reaching out to us and for sending over the screencast as a reference for the issue.

Those definitely are strange issues. Let me help you with the troubleshooting so we can find the source of the problem.

Let’s first try to focus on the first issue for tribe-common not loading as it seems this could relate to the other problems.

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Also, to make sure we are not dealing with a theme or plugin conflict, please try to see if you can reproduce the same issue under default conditions. You’ll need to go through the steps in our Testing for Conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

You mentioned that the issue started after updating our plugins, so I’d recommend you try downgrading to the previous version of our plugins you were using, and see if any difference. It’s worth trying that out as it will prevent the issues from happening in the live site as we try to tackle the problem on a staging site.

Let us know how that goes.

Thanks,
Victor

[Victor]

Hi Carolyn!

I don’t think this is true for most users, as Facebook imports seem to not work whatsoever.

If you are able to import from a specific event, would you mind sharing the event URL so we can run some tests with it?

Thanks,
Victor

 

[Victor]

Hi Lieneke!

Thanks for following up with this.

Were you able to manually check-in attendees?

Please let us know about this so I can further help you find the source of the problem.

Thanks,
Victor

[Victor]

Hi Robert!

If you want to apply this logic to all events, then you could further customize the snippet.

I’ve just come up with another approach to only consider the ticket cost if the ticket is on sale:

https://gist.github.com/vicskf/e9f4763809d825a2b768fe83a945c2fd

It may need further tweaks, but I hope it serves as a starting point.

Best,
Victor

[Victor]

Hi Carolyn!

Thanks for following up with this issue.

Unfortunately, due to the most recent restrictions from Facebook, Event Aggregator is effectively blocked from importing events from Facebook. (Learn more about the issue here). This is also the reason for group imports not working on your end.

We’ve set up the following page where you can get up-to-date information on the current status of Event Aggregator’s service > https://theeventscalendar.com/event-aggregator-status/

You might have received an email from us telling you about the current situation.

I’m sorry to be the bearer of bad news. Don’t hesitate to follow up with any questions you may have.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Robert!

Sure! Let me give you an example of the code.

First, please let me note that we are fairly limited in <u>how much support we can give</u> for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

You can try to use the following and modify it to suit your needs:

add_filter( 'tribe_get_cost', 'tribe_custom_cost', 10, 3 );

function tribe_custom_cost ( $cost, $post_id, $with_currency_symbol ) {

   $event_id = 15; // Event id to target
   $cost_to_show = '$10 - $25'; // The custom cost to display

   if ( $post_id == $event_id ) {
      return $cost_to_show;
   }

   return $cost;
}

You can paste the code into your theme’s functions.php file.

Best,
Victor

[Victor]

Hi Tim,

Yes, that’s correct. Event Aggregator cannot import recurring events as such, even if you have Events Calendar PRO.

I found this feature as being requested by some other users in our User Voice > https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/8142342-add-a-recurring-event-option-to-csv-uploads.

I’d suggest you add your vote to it so it has a better chance of being implemented in one of our feature releases.

Let me know if any follow up questions.

Best,
Victor

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