Events Calendar Settings Not working/ Events tickets/manual additions

[Patrick Oancia]

1. When trying to access the settings: Display, Tickets, licensing, Imports, I get a blank page with “Cannot load tribe-common”.
2. When Adding a ticket to an event, and saving the ticket, it does not show in the event until I update, refresh and re-open the edit dialog.
3. When we manually create an order (for any event) it does not connect the purchase with the event (the user does not appear among attendees and the order can not be viewed in the orders section of the event.

See screencast for the first 2 points:

https://youtu.be/WxRr6CC9LPo

• This topic was modified 8 years ago by Patrick Oancia.
• This topic was modified 8 years ago by Patrick Oancia.

[Victor]

Hi Patrick!

Thanks for reaching out to us and for sending over the screencast as a reference for the issue.

Those definitely are strange issues. Let me help you with the troubleshooting so we can find the source of the problem.

Let’s first try to focus on the first issue for tribe-common not loading as it seems this could relate to the other problems.

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Also, to make sure we are not dealing with a theme or plugin conflict, please try to see if you can reproduce the same issue under default conditions. You’ll need to go through the steps in our Testing for Conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

You mentioned that the issue started after updating our plugins, so I’d recommend you try downgrading to the previous version of our plugins you were using, and see if any difference. It’s worth trying that out as it will prevent the issues from happening in the live site as we try to tackle the problem on a staging site.

Let us know how that goes.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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