[Victor]

Hi Clive!

Thanks for reaching out to us.

You should be able to pay with your PayPal balance, but in order to pay for a subscription, your PayPal account needs a credit card so that, if you do not have enough funds in your PayPal balance, it has a credit card to charge.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Marre,

I’m sorry to hear about that situation.

Don’t hesitate to reach us out if there’s anything on our end we can do to help.

Good luck,
Victor

[Victor]

Hi Jonny!

Thanks for trying that out and for keeping us posted about it.

When you create your staging site, please try going through our testing for conflicts guide  to see if any difference.

Please let us know how that goes and if you have any questions.

Thanks,
Victor

[Victor]

Hi Hannes!

Thanks for bringing that up. I will make sure to pass this along to the bug report so the developer is aware of it.

We’ll keep you posted about it.

Best,
Victor

[Victor]

Hi Laura,

Thanks for confirming that.

If the attendee record was not generated, it could be a conflict somehow.

Are the attendees not being generated for any ticket order or was it just one?

Unfortunately, there is no built-in functionality to manually add attendees or link them to an order. However, manually creating an order for a ticket should also create the attendee records.

Let me help you find the source of the problem.

First, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times (you could try to manually create an order), so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Also, I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Please let us know about that.

Thanks,
Victor

[Victor]

Hi Jon,

I’m sorry for the confusion with this. I understand your frustration with the Facebook imports.

Please, let me first note that I meant to say that our responses to our help desk threads may take up to 24/48 hours.

Regarding the Facebook imports issue, unfortunately, I can confirm that due to Facebook most recent restrictions Event Aggregator is effectively blocked from importing events from Facebook.

We’ve set up the following page where you can get up-to-date information on the current status of the Event Aggregator’s service > https://theeventscalendar.com/event-aggregator-status/

Imports from other sources should work as expected though, but we understand this may not be the solution you were looking for.

If that’s the case, you can ask for a full refund of your license (https://theeventscalendar.com/knowledgebase/refund-policy/) or swap your license for another of our plugins.

Don’t hesitate to follow up with any questions you may have.

Best,
Victor

[Victor]

Hi Tom,

We apologize for the confusion in regards to the Facebook issue. At the time Facebook announced changes in their API, it was still possible to import events from pages and single events, if those had a connection to the Facebook user importing them.

Consequent changes in the Facebook API resulted in the blockage of our Event Aggregator application from being able to import events.

I can see that a refund has already been processed for your Event Aggregator license, so the funds should be back in your account within 5-10 business days.

I’ll go ahead and close this thread, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi Marre!

I’m not able to reproduce any errors with Events Calendar PRO.

Could you please let me know more about the error your are getting?

If it’s a fatal error, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Victor]

Hi Hannes!

Thanks for taking the time to report this.

Unfortunately, I can confirm this is a bug on the PDF extension itself.

I will set this thread’s status to “Pending fix” and link it to the bug report. This way, we will notify you once a fix is released in a new version of the extension.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Stephen!

I’m sorry to know you’ve been impacted by this issue as well.

Indeed, we are aware of this error that occurs for sites using PHP version 5.5 and earlier.

We’ve just released a hotfix to address this > https://theeventscalendar.com/announcing-events-calendar-4-6-14-1/

If you are still experiencing the fatal error and cannot access your WP Admin, you’ll need to manually delete the plugin folder using FTP or via a file manager in your hosting.

As always, it is recommended to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

We apologize for the inconvenience.

Best,
Victor

[Victor]

Hi Marre!

I’m sorry to know you’ve been impacted by this issue.

Unfortunately, we are aware of this error that occurs in sites using PHP version 5.5 and earlier.

We’ve just released a hotfix that addresses this issue > https://theeventscalendar.com/announcing-events-calendar-4-6-14-1/

If you are still experiencing the fatal error and cannot access your WP Admin, you’ll need to manually delete the plugin folder using FTP or via a file manager in your hosting.

As always, it is recommended to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

We apologize for the inconvenience. Do let us know if any follow up questions.

Best,
Victor

[Victor]

Hi Abigail!

Thanks for taking your time to report this.

Unfortunately, I’ve been able to replicate the same issue on my end. I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as pending fix and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Jonny!

Thanks for getting in touch with us.

I’m not able to replicate the same issue on my end. Let me help you find the source of the problem.

I know you disabled the plugins in your site now. Could you please create a <u>dev/staging site</u> and share with us a link to it? We’ll have a closer inspection and see if any conflicting styles?

Thanks,
Victor

[Victor]

Hi Eric!

Thanks for reaching out to us!

Unfortunately, there is no functionality to schedule imports for your Eventbrite events, if that’s what you were looking for.

Updating events from the Eventbrite site, won’t update that of your site. However, if you update the event from your site, these changes should be updated in the Eventbrite site.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Michael!

I’m sorry to hear you are experiencing those issues.

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

Please let me know if you have any follow up questions.

Best,
Victor

[Author]

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