Home › Forums › Ticket Products › Community Tickets › Latest updates crash WP
- This topic has 5 replies, 2 voices, and was last updated 5 years, 10 months ago by marmop.
-
AuthorPosts
-
April 18, 2018 at 9:54 am #1510364marmopParticipant
Latest updates crash WP! That says it all! Again valuable time wasted due to amateurism.
April 18, 2018 at 11:53 am #1510528VictorKeymasterHi Marre!
I’m sorry to know you’ve been impacted by this issue.
Unfortunately, we are aware of this error that occurs in sites using PHP version 5.5 and earlier.
We’ve just released a hotfix that addresses this issue > https://theeventscalendar.com/announcing-events-calendar-4-6-14-1/
If you are still experiencing the fatal error and cannot access your WP Admin, you’ll need to manually delete the plugin folder using FTP or via a file manager in your hosting.
As always, it is recommended to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.
We apologize for the inconvenience. Do let us know if any follow up questions.
Best,
VictorApril 18, 2018 at 12:18 pm #1510551marmopParticipantSame error for PRO version still exists…
April 18, 2018 at 1:06 pm #1510603VictorKeymasterHi Marre!
I’m not able to reproduce any errors with Events Calendar PRO.
Could you please let me know more about the error your are getting?
If it’s a fatal error, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.
After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.
Thanks,
VictorApril 19, 2018 at 2:11 am #1510929marmopParticipantI think I will stick to the older version of the plugin. Having to straighten things out is taking up to much of my time. I have already spent so much more time on this for my client than I’m getting paid for…
April 19, 2018 at 6:37 am #1511152VictorKeymasterHi Marre,
I’m sorry to hear about that situation.
Don’t hesitate to reach us out if there’s anything on our end we can do to help.
Good luck,
VictorMay 11, 2018 at 9:35 am #1528348Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team -
AuthorPosts
- The topic ‘Latest updates crash WP’ is closed to new replies.